Conflict Resolution: Review and Report
Conflict Resolution: Review and Report Here is a video about Conflict Resolution: Review and Report which describes how we achieve better final outcomes when we interact with people. Achieving Closure and Improved Future Performance: Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist […]
Restraint Training: Unsafe Handling caused death of resident and £57,000 fine
A South Lanarkshire care home provider was heavily fined after an elderly resident died after breaking her neck in a fall. At Hamilton Sheriff Court, BUPA Care Homes (Carrick) Ltd was fined £57,000 after pleading guilty to a breach of Section 3 of the Health and Safety at Work etc Act 1974, which led to the […]
Near Misses and Violence Risk Management in Restraint Training
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Conflict Resolution: Bystander Mobilisation
Conflict Resolution Course – Defeating the Apathy of the Group Conflict Resolution Course which teaches how to energise those who are in the periphery of a conflict moment and get them moving and helping rather than being victims of inertia and the apathy of the group. Gerard O’Dea is a conflict management, personal safety and […]
Protect Staff from Spitting: Worker almost blinded and Care Service fined £110,000
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How to disengage from conflict
How to disengage from conflict Walking away or disengaging from conflict (also called withdrawal from conflict) can often be the most appropriate action to take in order to create safety from a situations which is escalating and when words alone fail. Hi, it’s Gerard O’Dea here, and we’re talking communicating under pressure. We are on […]
Nightclub death linked to Neck Restraint
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Conflict Resolution Persuasion
Conflict Resolution Persuasion How to Gain Voluntary Collaboration, Cooperation or Compliance Conflict Resolution Persuasion is a key skill for dealing with distressed or difficult clients in any public-facing role and is always part of a good process when de-escalating conflict. Hi, it’s Gerard O’Dea, and today we’re doing communicating under pressure, and we’re on concept number seven. […]
Conflict Resolution Redirections
Conflict Resolution Redirections How to Avoid being Skewered by Verbal Abuse: Conflict Resolution Redirections are used when you are facing difficult behaviour or verbal abuse which might distract you from your communication task. Hi, it’s Gerard O’Dea here, and we’re going to talk today about communicating under pressure. We are on the strategy number six […]
£150,000 fine for Care Home Wheelchair Restraint Strap Death
A private healthcare company was fined £150,000 in January 2012 after admitting its part in the death of an elderly nursing home resident who was strangled by a wheelchair lap belt. Brigid O’Callaghan, known as Vera, was found dead on the morning of October 28, 2005 at Amberley Court Nursing Home in Edgbaston, Birmingham. […]