Reducing Hospital Violence through Training

Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]

Conflict Management Trainer Course – December 2019

We are delighted to announce that the Vistelar Conflict Management Train-the-Trainer programme is coming to the UK this December. This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals programme — authorising them to teach the full curriculum within their own organisation. What the Course Covers The training focuses on three […]

Evidence based training approach: SCENA

Drawing on modern research into coaching and learning, you can get the very best results from your Conflict Management, Personal Safety, and Restraint training programmes — without changing the system of tactics you teach. Enhance the design and structure of your training so that your learners gain confidence through real competence — without needing more […]

Safeguarding Employees After Incidents

When a serious incident happens at work, the focus is often on the event itself — what went wrong, who did what, and how to prevent it next time. But what happens to the staff member at the centre of it? David Blocksidge, an expert on witness error and trauma, has spent years studying what […]

What is Trauma Informed Care?

My name is Gary Klugiewicz. I’m the Director of Training for Verbal Defense and Influence, and I train all over the country — with a particular focus on healthcare organisations. In healthcare right now, there’s one concept taking the front row: trauma-informed care. If you’re a contact professional, you need to learn this term. If […]

What are key Values for Restraint Reduction?

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