How to NOT end up on Panorama; decision making as culture.
This post is about conflict management, personal safety, and Dynamis training. It asks a hard question: how do organisations avoid the kind of culture that ends up featured on Panorama or Dispatches? Over time, decision-making becomes culture If more team-members spoke up, more effectively and more often, how many disasters, scandals and failures could be […]
Classroom Management for SEND Restraint Reduction
Katie Dill, a special education teacher from Winnebago School District in Northern Illinois, knows the gap well: teachers are expected to manage challenging behaviour, but rarely shown how. Here she explains how a step-by-step conflict management approach transformed her classroom — reducing restraint and building a safer, calmer learning environment for SEND students. The Gap: […]
Reducing Hospital Violence through Training
Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]
Conflict Management Training for Transport
Fran Musci, Manager of Training and Safety at the Milwaukee County Transport Team, shares how conflict management training transformed the way her operators handle daily challenges on buses, trams, and trains. A Transport Professional’s Perspective Fran’s journey into conflict management training began when a colleague heard about a local police department using Vistelar’s programme and […]
Safeguarding Employees After Incidents
When a serious incident happens at work, the focus is often on the event itself — what went wrong, who did what, and how to prevent it next time. But what happens to the staff member at the centre of it? David Blocksidge, an expert on witness error and trauma, has spent years studying what […]
What are key Values for Restraint Reduction?
Content area
Hospital Violence Reduction – Internal Security Officers
Hospital Violence Reduction — Internal Security Officers Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties — mainly a language barrier — with Security Guards several times during our visit, which may contribute to […]
Care Home Safe Holding: Preventing Stress-Related Behaviours in Care of Older People
Preventing Stress-Related Behaviours in Care of Older People The best vantage point for understanding behaviour is from the internal reference frame of the individual himself.— Rogers (1951) When caring for a person with dementia who is having difficulty communicating, staff are encouraged to remember that residents will pick up on negative body language such as […]