Care Home Risks, Conflict Management, Hospital Security and Conflict, social contracts, Vistelar Conflict Management

How to NOT end up on Panorama – decision making as culture.

Over time, decision-making becomes culture. 💡 If more team-members spoke up, more effectively and more ...

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Conflict Management, crisis intervention, learning disabilities, Positive Handling, redirections, social contracts, Verbal Defense and Influence

Classroom Management for SEND Restraint Reduction

“Hi, my name is Katie Dill, and I am a special education teacher from ...

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ambulance, Conflict Management, Conflict Resolution, crisis intervention, gateway behaviours, Hospital Security and Conflict, non-escalation, social contracts, Verbal Defense and Influence

Dignity and Respect for Reducing Hospital Violence

Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” Hi, I’m ...

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Conflict Management, Conflict Resolution, gateway behaviours, non-escalation, Personal Safety, social contracts, universal greeting, Verbal Defense and Influence

Conflict Management for Public Services

Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of ...

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Conflict Resolution, Hospital Security and Conflict, social contracts, Verbal Defense and Influence

Healthcare Myths – “People behave badly because they are sick and under stress”

People behave badly because they are sick and under stress? Joel Lashley from Vistelar: ...

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Conflict Management, Hospital Security and Conflict, learning disabilities, mental health, social contracts, Verbal Defense and Influence

Healthcare Myth: If I say something, it will make things worse

If I say something, it will make things worse? Joel Lashley from Vistelar If ...

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