by dynamistraining | Tuesday, September 17, 2019 | Conflict Management, crisis intervention, learning disabilities, Positive Handling, redirections, social contracts, Verbal Defense and Influence
“Hi, my name is Katie Dill, and I am a special education teacher from Winnebago School District in Northern Illinois. I chose Vistelar as a teacher in the educational field because this is “how we do things”. In the professional field we know that we...
by dynamistraining | Monday, September 16, 2019 | ambulance, Conflict Management, Conflict Resolution, crisis intervention, gateway behaviours, Hospital Security and Conflict, non-escalation, social contracts, Verbal Defense and Influence
Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that...
by dynamistraining | Friday, September 13, 2019 | Conflict Management, Conflict Resolution, gateway behaviours, non-escalation, Personal Safety, social contracts, universal greeting, Verbal Defense and Influence
https://vimeo.com/359546233/0c940388e6Video can’t be loaded because JavaScript is disabled: (https://vimeo.com/359546233/0c940388e6) Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of training and safety at...
by dynamistraining | Monday, August 19, 2019 | Conflict Resolution, Hospital Security and Conflict, social contracts, Verbal Defense and Influence
People behave badly because they are sick and under stress? Joel Lashley from Vistelar: Another myth that gets us in a lot of trouble in healthcare is the myth that people behave badly when they’re sick. Is that true? I’ve spent over 20 years working in...
by dynamistraining | Monday, August 5, 2019 | Conflict Management, Hospital Security and Conflict, learning disabilities, mental health, social contracts, Verbal Defense and Influence
If I say something, it will make things worse? Joel Lashley from Vistelar If you’ve been a healthcare provider, you no doubt have heard someone say that “if I say something, it’ll make things worse.” As a matter of fact, you might be giving...
by dynamistraining | Tuesday, July 23, 2019 | crisis intervention, Emergency Services, Hospital Security and Conflict, knife assault, mental health, police, social contracts, Training Design
Safeguarding Employees After Incidents How Proper Post-Incident Processes can Protect your People David Blocksidge, Expert on Witness Error and Trauma: “What we’ve tried to do is incorporate what we’ve learned – and what’s known –...
