Conflict Management, crisis intervention, learning disabilities, Positive Handling, redirections, social contracts, Verbal Defense and Influence

Classroom Management for SEND Restraint Reduction

“Hi, my name is Katie Dill, and I am a special education teacher from ...

 Read More

ambulance, Conflict Management, Conflict Resolution, crisis intervention, gateway behaviours, Hospital Security and Conflict, non-escalation, social contracts, Verbal Defense and Influence

Dignity and Respect for Reducing Hospital Violence

Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” Hi, I’m ...

 Read More

Conflict Management, Conflict Resolution, gateway behaviours, non-escalation, Personal Safety, social contracts, universal greeting, Verbal Defense and Influence

Conflict Management for Public Services

Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of ...

 Read More

Conflict Resolution, Hospital Security and Conflict, social contracts, Verbal Defense and Influence

Healthcare Myths – “People behave badly because they are sick and under stress”

People behave badly because they are sick and under stress? Joel Lashley from Vistelar: ...

 Read More

Conflict Management, Hospital Security and Conflict, learning disabilities, mental health, social contracts, Verbal Defense and Influence

Healthcare Myth: If I say something, it will make things worse

If I say something, it will make things worse? Joel Lashley from Vistelar If ...

 Read More

crisis intervention, Emergency Services, Hospital Security and Conflict, knife assault, mental health, police, social contracts, Training Design

Proper Post-Incident Processes Protect People

Safeguarding Employees After Incidents How Proper Post-Incident Processes can Protect your People David Blocksidge, ...

 Read More