What is Trauma Informed Care?
What is Trauma Informed Care? My name is Gary Klugiewicz. I am the Director of Training of Verbal Defense and Influence and I train all over the country. And I do a lot of training for healthcare organisations. And in healthcare, what’s really taking the front row is this concept called trauma informed care. If […]
Challenging Behaviour in Elderly Dementia Care: Bathing without the Bruises
Splish, Splash, Splosh – I just got Boshed! Care assistants and caregivers consistently find that bathing is one of those flashpoints that they have in terms of conflict and combative behavior with elderly residents in care, particularly those who may be confused or distressed because of the effects of dementia. This is one of the […]
Crisis Intervention in Policing
“The desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned” – from the 2018 published Home Office Police Front Line Review. Crisis Intervention in Policing remains an emotive and important topic. I spoke with veteran police trainer Gary Klugiewicz some time ago about how we […]
Conflict Management Training for Utilities Engineers
Conflict Management Training for Utilities Engineers The Dynamis team recently completed a project to enhance the safety of the field workforce from a major UK energy utilities company. Imagine this with me for a second: “Your job is to travel out into the community, enter a completely unknown person’s home and spend 2-3 hours there […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are getting the room ready to welcome 25 healthcare security professionals tomorrow who are embarking on a one-week masterclass in conflict management for hospital violence reduction. #vistelar
More than 15 Schools in UAE introduced to Dynamis Positive Handling
Gerard just returned from an extended trip to the UAE where Dynamis trained approximately 150 staff in both Abu Dhabi and Dubai institutions in our approach to Positive Handling which was tailored to the UAE environment, based on our almost 10-year training history in the emirates. Schools came from outlying areas such as Ruwais, Ras […]
One Voice – Behaviour Management Tip for Schools
This are the goals of our Behaviour Management course for schools: We train a group of your staff to practice the attitudes and necessary verbalisation skills required to create an environment of collaborative behaviour management which is safe and secure and promotes good learning habits. It is a method of dealing with the relationships between people […]
Patient Care and Compassion in conflict resolution training
Patient Care has to be part of good conflict resolution Training Patient Care relies on the compassion of the staff who are drawn to the profession of caring and their level of support, mentoring, leadership and the environment in which they are interacting with patients, visitors and each other. Good NHS conflict resolution training will […]
Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
Patient Satisfaction: On our conflict resolution training NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed person in the I.C.U., or to simply initiate a positive interaction with […]
How to be unbiased when approaching a patient
How to be unbiased when approaching a patient When considering how to really make changes in a hospital or healthcare service through a prevention and management of violence and aggression (PMVA) training programme, there should be a focus on the concept of “Showtime” which is a way for how to be unbiased when approaching a […]