How to practice conflict management skills
How to practice conflict management skills How to practice conflict management skills? – we are often asked by our learners how they can get better at managing conflict. Gary Klugiewicz: “Within the Vistelar Conflict Management program, we practice what we call emotionally safe, performance driven instruction. And people say, “What is that all about?” Well, […]
What is Trauma Informed Care?
My name is Gary Klugiewicz. I’m the Director of Training for Verbal Defense and Influence, and I train all over the country — with a particular focus on healthcare organisations. In healthcare right now, there’s one concept taking the front row: trauma-informed care. If you’re a contact professional, you need to learn this term. If […]
Challenging Behaviour in Elderly Dementia Care: Bathing without the Bruises
Care assistants and caregivers consistently find that bathing is one of the flashpoints for conflict and combative behaviour with elderly residents in care — particularly those who may be confused or distressed because of the effects of dementia. As a company that teaches physical intervention, we often get called in to talk about how staff […]
Crisis Intervention in Policing
The Confidence Gap in Crisis Intervention Crisis Intervention in Policing remains an emotive and important topic. A 2018 Home Office Police Front Line Review found that “the desire for officers to receive better training in dealing with members of the public with mental health issues was repeatedly mentioned.” I spoke with veteran police trainer Gary […]
Conflict Management Training for Utilities Engineers
The Challenge: Safety in the Field The Dynamis team recently completed a project to enhance the safety of the field workforce from a major UK energy utilities company. Imagine this for a moment: “Your job is to travel out into the community, enter a completely unknown person’s home and spend 2–3 hours there installing equipment. […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are setting up the training room in Nottingham, preparing to welcome 25 healthcare security professionals for an intensive one-week masterclass in conflict management for hospital violence reduction. This masterclass brings together frontline security staff from hospitals across the region, equipping them with practical de-escalation and conflict management skills tailored to the unique […]
More than 15 Schools in UAE introduced to Dynamis Positive Handling
This post is about conflict management | personal safety | dynamis training. Gerard just returned from an extended trip to the UAE where Dynamis trained approximately 150 staff in both Abu Dhabi and Dubai institutions in our approach to Positive Handling — tailored specifically to the UAE environment, drawing on our almost 10-year training history […]
One Voice – Behaviour Management Tip for Schools
This post is about conflict management | personal safety | dynamis training. Every school wants consistent behaviour management — but consistency starts with one voice. When every staff member responds to the same behaviour in the same way, with the same language and the same expectations, students stop testing boundaries and start meeting them. Conflict […]
Patient Care and Compassion in conflict resolution training
This post is about conflict management | personal safety | dynamis training. Patient care relies on the compassion of the staff who are drawn to the profession of caring — and on their level of support, mentoring, leadership, and the environment in which they interact with patients, visitors, and each other. Good NHS conflict resolution […]
Patient Satisfaction: Conflict Resolution training for the NHS teaches this largely unknown concept!
This post is about conflict management | personal safety | dynamis training. Patient Satisfaction: On our conflict resolution training, NHS staff are introduced to one key thing about what it takes to make a patient into a passionate advocate of that healthcare service: spontaneity. So whether the staff member is trying to calm a distressed […]