Officer safety training: practical judgement for the moments that matter
Officer safety training is the part of police work where the classroom meets the street. The trainer runs the drills. The learner performs the technique. The moment it matters, the room is louder, the threat is closer, and the mind is faster than the body. The training that holds up under that pressure shares a […]
Hospital violence management: reducing risk before the incident becomes a security problem
Hospital violence management is one of those areas where the threat is rising and the staff are tired. The data from NHS Protect is clear. The data from the staff survey is even clearer. The question is what to do about it. The answer is not one programme or one training day. The answer is […]
Healthcare security officer training: calm presence, early intervention, and safe response
This post is about healthcare security officer training. Healthcare security officers work in a setting where safety and care are inseparable. They may be called when someone is aggressive, but much of their value comes before that point. A good healthcare security officer notices the waiting room changing tone, sees a visitor becoming more agitated, […]
Retail Worker Safety: Keeping your staff safe from abuse
This post is about conflict management | personal safety | dynamis training. Retail Worker Safety – Research shows that retailers are most concerned about: Violence against staff Theft by customers Verbal Abuse against staff Robbery Anti-Social Behaviour “The biggest cause for concern in the report’s findings is the prevalence of violence and abuse against retailers […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are getting the room ready to welcome 25 healthcare security professionals tomorrow who are embarking on a one-week masterclass in conflict management for hospital violence reduction. #vistelar
Coming Up: Verbal Defense and Influence Instructor Course
October 25th to 28th 2016 will see the first-ever VDI Instructor Course in the UK. The Complete Certified Instructor course will certify participants as Verbal Defense & Influence instructors. This program is designed for those who want to teach Verbal Defense & Influence within their organization, or for practitioners looking for an immersive learning environment […]
Restraint Training: The Biggest Mistake in Control Tactics
Coach Tony Torres says that the biggest problem in Control Tactics is that people try to exert control too soon in the confrontation timeline. The biggest problem in Control Tactics is that people try to exert control too soon in the confrontation timeline. The Three Phases of Any Confrontation In our 9 Attitudes methodology from […]
Hospital Violence Reduction – Internal Security Officers
Hospital Violence Reduction — Internal Security Officers Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties — mainly a language barrier — with Security Guards several times during our visit, which may contribute to […]
Hospital Violence Reduction – Environment and Physical Design
Emergency departments face unique security challenges. The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) measures a hospital’s environment of care partly by how well it “controls access to and egress from security-sensitive areas.” For trauma centres and emergency departments — where emotions run high and vulnerable patients converge — the physical environment itself becomes […]
Hospital Violence Reduction – Sentinel Events
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