A Tour of our Online Training system for Conflict Management and Physical Interventions
This post is about conflict management | personal safety | dynamis training. A Tour of Our Online Training for Resource-Conscious Organisations Knowledge Components Delivered by Online Learning Twilight sessions can reduce the need to allocate large amounts of time and budget to Conflict De-Escalation and Physical Intervention training. Our unique online learning option allows you […]
Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar
A five-day intensive train-the-trainer programme that certifies you to deliver Vistelar’s conflict management curriculum within your organisation. What the course covers This course covers important aspects of conflict management: non-escalation (conflict prevention), de-escalation and crisis intervention tactics — but not physical alternative tactics (control, stabilization, non-lethal/lethal weapons). The training is focused on how to identify, […]
Utilities and Services – confidence that our people are doing the right thing during conflict management
Jason Campbell, senior security leader at NiSource, shares how conflict management training transformed confidence across his seven-state utility operation. From police officer to security leader “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My area of coverage is about seven states. I […]
Classroom Management for SEND Restraint Reduction
Katie Dill, a special education teacher from Winnebago School District in Northern Illinois, knows the gap well: teachers are expected to manage challenging behaviour, but rarely shown how. Here she explains how a step-by-step conflict management approach transformed her classroom — reducing restraint and building a safer, calmer learning environment for SEND students. The Gap: […]
Reducing Hospital Violence through Training
Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]
Conflict Training to reduce complaints
Chief Tom Poellot of the Cudahy Police Department in Wisconsin shares how conflict management training transformed outcomes for his officers, dispatch staff, and community — reducing complaints, improving satisfaction, and strengthening emotional safety. How Conflict Management Training Reduced Complaints and Improved Officer Safety “Hi, my name is Tom Poellot. I’m the Chief of Police in […]
Conflict Management Training for Transport
Fran Musci, Manager of Training and Safety at the Milwaukee County Transport Team, shares how conflict management training transformed the way her operators handle daily challenges on buses, trams, and trains. A Transport Professional’s Perspective Fran’s journey into conflict management training began when a colleague heard about a local police department using Vistelar’s programme and […]
How to show people respect during conflict
In this video, Gary Klugiewicz — Director of Training at Vistelar — walks through one of the most practical tools in conflict management: the “Treat People Right” card, and explains why knowing how to show respect during conflict is not just good practice — it’s a professional defence. Of all the Vistelar training cards, Gary […]
Evidence based training approach: SCENA
Drawing on modern research into coaching and learning, you can get the very best results from your Conflict Management, Personal Safety, and Restraint training programmes — without changing the system of tactics you teach. Enhance the design and structure of your training so that your learners gain confidence through real competence — without needing more […]
Safeguarding Employees After Incidents
When a serious incident happens at work, the focus is often on the event itself — what went wrong, who did what, and how to prevent it next time. But what happens to the staff member at the centre of it? David Blocksidge, an expert on witness error and trauma, has spent years studying what […]