How to end a conflict
In Vistelar training, we talk a lot about the six Cs of conflict management: Context, Contact, Conflict, Crisis, Combat, and Closure — the ending. The law of primacy and the law of recency tell us that people remember what happened first, which is why we spend so much time on the universal greeting, and what […]
How to practice conflict management skills
How to practice conflict management skills How to practice conflict management skills? – we are often asked by our learners how they can get better at managing conflict. Gary Klugiewicz: “Within the Vistelar Conflict Management program, we practice what we call emotionally safe, performance driven instruction. And people say, “What is that all about?” Well, […]
What is Trauma Informed Care?
My name is Gary Klugiewicz. I’m the Director of Training for Verbal Defense and Influence, and I train all over the country — with a particular focus on healthcare organisations. In healthcare right now, there’s one concept taking the front row: trauma-informed care. If you’re a contact professional, you need to learn this term. If […]
Feedback for Managing Child-to-Parent Violence 2019
Child-to-Parent Violence has been called ‘the last taboo’ — we have been working with the National Association of Therapeutic Parents to help foster carers and adoptive parents across the UK since 2017. Our course Managing Violent Behaviour in the Home Context can be tailored to the needs of a specific child or family. We cover […]
Conflict Management Trainer Course in Nottingham this Week for Hospital Security
Gary and Gerard are setting up the training room in Nottingham, preparing to welcome 25 healthcare security professionals for an intensive one-week masterclass in conflict management for hospital violence reduction. This masterclass brings together frontline security staff from hospitals across the region, equipping them with practical de-escalation and conflict management skills tailored to the unique […]
Baselining a whole school’s knowledge on Positive Handling
Baselining a Whole School’s Knowledge on Positive Handling School leaders are asking us for ways to cost-effectively give their entire staff a solid baseline of knowledge about the rules, risks, and legal issues around positive handling and physical interventions — without losing a full INSET day from the school calendar. What the Baseline Covers Our […]
Whole School Positive Handling Briefing plus Small Team Specialist Training
Whole School Briefing Plus Specialist Team Training Many schools need a practical, time-efficient way to bring every member of staff up to speed on the rules and principles of positive handling — without taking everyone out of the classroom for a full day. The Two-Part Model Part 1: Whole School Briefing (60–90 minutes) The briefing […]
Blended Online Training in Positive Handling
Blended Online Training in Positive Handling We are finding that many schools want their conflict management and personal safety training as soon as possible — without needing to book a full INSET day. This convenient half-day or twilight option blends online learning with an in-person training session and can be booked on any convenient date. […]
One-day Positive Handling Training from Dynamis
Our Most Popular Option: One Full Day This post is part of our ongoing work helping schools and academies build confidence in conflict management and personal safety. For teams who can find the time, this option gives your staff the most practice time and question-and-answer time with our trainers. The focus is on the decision-making […]
Is it Safe to Lift or Carry a Child during Positive Handling Interventions?
This post is part of our ongoing work helping schools and academies navigate the complex intersection of conflict management, personal safety, and positive handling. The question we’re addressing: Is it okay to lift or carry a child who is being restrained from one location to another? It’s a question that comes up more often than […]