House Rules for Housebuilding — Trust is the risk environment
Why housebuilding conflict is a health-and-safety risk — not just a reputation issue. A frontline framework for sales and customer-care teams facing delays, snagging disputes and emotionally loaded buyers. Trainer’s desk thought: housebuilding conflict often starts long before the face-to-face meeting. By the time the staff member meets the customer, the customer may already feel […]
12 Practical Ways Teams can Reduce Conflict
Learn How Great Teams Reduce Conflict in their Services This post is about conflict management | personal safety | dynamis training. Conflict Management | Personal Safety | Dynamis Training: Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe […]
Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar
A five-day intensive train-the-trainer programme that certifies you to deliver Vistelar’s conflict management curriculum within your organisation. What the course covers This course covers important aspects of conflict management: non-escalation (conflict prevention), de-escalation and crisis intervention tactics — but not physical alternative tactics (control, stabilization, non-lethal/lethal weapons). The training is focused on how to identify, […]
Utilities and Services – confidence that our people are doing the right thing during conflict management
Jason Campbell, senior security leader at NiSource, shares how conflict management training transformed confidence across his seven-state utility operation. From police officer to security leader “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My area of coverage is about seven states. I […]
Classroom Management for SEND Restraint Reduction
Katie Dill, a special education teacher from Winnebago School District in Northern Illinois, knows the gap well: teachers are expected to manage challenging behaviour, but rarely shown how. Here she explains how a step-by-step conflict management approach transformed her classroom — reducing restraint and building a safer, calmer learning environment for SEND students. The Gap: […]
Reducing Hospital Violence through Training
Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]
Conflict Training to reduce complaints
Chief Tom Poellot of the Cudahy Police Department in Wisconsin shares how conflict management training transformed outcomes for his officers, dispatch staff, and community — reducing complaints, improving satisfaction, and strengthening emotional safety. How Conflict Management Training Reduced Complaints and Improved Officer Safety “Hi, my name is Tom Poellot. I’m the Chief of Police in […]
Conflict Management Trainer Course – December 2019
We are delighted to announce that the Vistelar Conflict Management Train-the-Trainer programme is coming to the UK this December. This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals programme — authorising them to teach the full curriculum within their own organisation. What the Course Covers The training focuses on three […]
Evidence based training approach: SCENA
Drawing on modern research into coaching and learning, you can get the very best results from your Conflict Management, Personal Safety, and Restraint training programmes — without changing the system of tactics you teach. Enhance the design and structure of your training so that your learners gain confidence through real competence — without needing more […]
How to end a conflict
In Vistelar training, we talk a lot about the six Cs of conflict management: Context, Contact, Conflict, Crisis, Combat, and Closure — the ending. The law of primacy and the law of recency tell us that people remember what happened first, which is why we spend so much time on the universal greeting, and what […]