Conflict in a Childrens Hospital

Gerard O’Dea is interviewed about a train-the-trainer programme for a children’s hospital, describing how surveys of staff shaped the scenarios built for porters, reception, security and clinical teams.

Threat Detection

An argument that detection is the most important and most learnable part of personal safety. It explains baselines and anomalies, using the 2011 Japan tsunami and one coastal village as the teaching story.

Classroom Management for SEND Restraint Reduction

A special education teacher describes being told to manage challenging behaviour but rarely shown how. She explains how a step-by-step conflict management approach reduced restraint in her classroom and made more room for teaching.

Conflict Training to reduce complaints

Chief Tom Poellot of the Cudahy Police Department in Wisconsin describes how conflict management training reduced citizen complaints and improved satisfaction. He also covers its use in the dispatch centre.

Conflict Management Training for Transport

Fran Musci of Milwaukee County Transport describes how conflict management training gave new operators a framework where experience would otherwise take years, and how the Showtime mindset carried into their home lives.

Book in a 1-2-1 Meeting

Find Your Solution

What do you need? Use our simple tool to find the most relevant training and support options for your role, sector and challenges.