Violence reduction initiatives and programmes: building systems that keep people safer
This post is about violence reduction initiatives and programmes. Violence reduction is not a single project, training day or policy refresh. It is the ongoing work of understanding where harm is happening, why it is happening, what can prevent it, and how the organisation learns when incidents still occur. 💡 Key takeaway: Violence reduction is […]
Hospital violence reduction: international lessons for safer healthcare environments
This post is about hospital violence reduction. Violence in healthcare is not unique to the UK. Hospitals in many countries report the same broad pattern: staff facing abuse, threats and assaults from patients, visitors and family members, often in settings already under pressure. Emergency departments, mental health units, older adult services, reception areas, waiting rooms […]
Conflict in a Childrens Hospital
This post is about conflict management, personal safety, and Dynamis training. Gerard O’Dea talks to Vanessa about a recent train-the-trainer programme for a children’s hospital — and what it really takes to manage conflict in that setting. Preparing for the programme Vanessa: What was the training course and how did you prepare for it? Gerard: […]
Threat Detection
This post is about conflict management | personal safety | dynamis training. When we look at personal safety, people tend to put it into categories: the physical aspects and the non-physical aspects. We could break down the non-physical side of personal safety training into two parts: The ability to detect a danger or a threat […]
Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar
A five-day intensive train-the-trainer programme that certifies you to deliver Vistelar’s conflict management curriculum within your organisation. What the course covers This course covers important aspects of conflict management: non-escalation (conflict prevention), de-escalation and crisis intervention tactics — but not physical alternative tactics (control, stabilization, non-lethal/lethal weapons). The training is focused on how to identify, […]
Classroom Management for SEND Restraint Reduction
Katie Dill, a special education teacher from Winnebago School District in Northern Illinois, knows the gap well: teachers are expected to manage challenging behaviour, but rarely shown how. Here she explains how a step-by-step conflict management approach transformed her classroom — reducing restraint and building a safer, calmer learning environment for SEND students. The Gap: […]
Conflict Training to reduce complaints
Chief Tom Poellot of the Cudahy Police Department in Wisconsin shares how conflict management training transformed outcomes for his officers, dispatch staff, and community — reducing complaints, improving satisfaction, and strengthening emotional safety. How Conflict Management Training Reduced Complaints and Improved Officer Safety “Hi, my name is Tom Poellot. I’m the Chief of Police in […]
Conflict Management Training for Transport
Fran Musci, Manager of Training and Safety at the Milwaukee County Transport Team, shares how conflict management training transformed the way her operators handle daily challenges on buses, trams, and trains. A Transport Professional’s Perspective Fran’s journey into conflict management training began when a colleague heard about a local police department using Vistelar’s programme and […]
Conflict Management Trainer Course – December 2019
We are delighted to announce that the Vistelar Conflict Management Train-the-Trainer programme is coming to the UK this December. This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals programme — authorising them to teach the full curriculum within their own organisation. What the Course Covers The training focuses on three […]
Challenging Behaviour in Elderly Dementia Care: Bathing without the Bruises
Care assistants and caregivers consistently find that bathing is one of the flashpoints for conflict and combative behaviour with elderly residents in care — particularly those who may be confused or distressed because of the effects of dementia. As a company that teaches physical intervention, we often get called in to talk about how staff […]