Hospital violence management: reducing risk before the incident becomes a security problem
Hospital violence management is one of those areas where the threat is rising and the staff are tired. The data from NHS Protect is clear. The data from the staff survey is even clearer. The question is what to do about it. The answer is not one programme or one training day. The answer is […]
Hospital violence reduction: international lessons for safer healthcare environments
This post is about hospital violence reduction. Violence in healthcare is not unique to the UK. Hospitals in many countries report the same broad pattern: staff facing abuse, threats and assaults from patients, visitors and family members, often in settings already under pressure. Emergency departments, mental health units, older adult services, reception areas, waiting rooms […]
NHS Security Officers Training Course successful
This post is about conflict management, personal safety and Dynamis training. A physical intervention programme for NHS Security Officers Dynamis Training offers a physical intervention programme for NHS Security Officers (HCSO) which provides: A fundamental legal underpinning, knowledge of the principles for effective decision-making. Appropriate physical skills which are adaptable across the spectrum of subject […]
Reducing Hospital Violence through Training
Jeff Mehring, retired regional director of Safety and Security at Wheaton Franciscan Healthcare, oversaw eight hospitals and multiple medical facilities across 35 years. Here he shares how conflict management training helped reduce hospital violence — shifting teams from reactive de-escalation to proactive non-escalation. From Reactive De-escalation to Proactive Non-escalation “I selected Vistelar conflict management training […]
Challenging Behaviour in Elderly Dementia Care: Bathing without the Bruises
Care assistants and caregivers consistently find that bathing is one of the flashpoints for conflict and combative behaviour with elderly residents in care — particularly those who may be confused or distressed because of the effects of dementia. As a company that teaches physical intervention, we often get called in to talk about how staff […]
JCI Issues Sentinel Event Alert about Workplace Violence in Healthcare
The JCI just issued Seven Steps to Manage Workplace Violence in Healthcare Physical and verbal violence against health care workers is a worldwide problem. This week, one of the largest accreditation bodies — who survey and inspect hospitals against quality standards — addressed it head-on. Violence management will now become a priority for JCI-accredited healthcare […]
Aggression Management for Healthcare in UAE
Aggression Management for Healthcare in UAE This post is about conflict management | personal safety | dynamis training. Our Director of Training is just finishing a visit to the UAE, where Dynamis continues to grow our Conflict, Aggression and Violence Management training practice for healthcare clients in Dubai, Abu Dhabi, and further afield — including […]
Hospital Violence Reduction and SCARF Triggers
Why do patients and visitors become aggressive in emergency departments? Often, the answer lies not in the individual but in the environment — and how staff manage the five core social triggers first identified by neuroscience. The Information Gap In a MORI opinion poll, patients indicated that they want to feel a close presence of […]
Restraint Training: The Biggest Mistake in Control Tactics
Coach Tony Torres says that the biggest problem in Control Tactics is that people try to exert control too soon in the confrontation timeline. The biggest problem in Control Tactics is that people try to exert control too soon in the confrontation timeline. The Three Phases of Any Confrontation In our 9 Attitudes methodology from […]
Hospital Violence Reduction – Internal Security Officers
Hospital Violence Reduction — Internal Security Officers Staff in one hospital we worked in reported to us that they had variable success in securing assistance from Security Guards when incidents become critical. We ourselves experienced communication difficulties — mainly a language barrier — with Security Guards several times during our visit, which may contribute to […]