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Conflict Management and de-escalation for Improved Healthcare Outcomes with Patients and Visitors

Conflict Management – “we could be non-escalatory versus relying on de-escalation” Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that capacity....
Conflict Management Trainer Course – December 2019

Conflict Management Trainer Course – December 2019

Conflict Management Trainer Course We are delighted to announce that Vistelar Conflict Management Train-the-Trainer will be coming to the UK in December this year! This five-day conflict management trainer course certifies individuals as instructors for...

Healthcare Myth: Violence is Part of the Job

Violence is part of the job? Joel Lashley from Vistelar Another myth that gets us in so much trouble is the myth that violence is part of the job in health care. From a certain point of view, that’s absolutely true. I mean, health care providers are five to...

Healthcare Myth: If I say something, it will make things worse

If I say something, it will make things worse? Joel Lashley from Vistelar If you’ve been a healthcare provider, you no doubt have heard someone say that “if I say something, it’ll make things worse.”  As a matter of fact, you might be giving...