Learn How Great Teams Reduce Conflict in their Services Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe in your organisation. Your team are doing their very best to meet the needs of those they encounter in your workplace (read more)
Healthcare Security Officer Training
Superior Training for your Security Officers.
- Advanced Conflict Management Skills
- Threat Assessment and Situational Awareness
- De-Escalation AND Non-Escalation Skills
- Full-Spectrum of Physical Skills Required
Book a free Training Needs call now,
to get the right Healthcare Security
training for your team.
Hospitals and Healthcare
Our Experience in Healthcare Security Training
By understanding the key conflict flashpoints which hospitals everywhere face, and helping you to discover the flashpoints which may be unique or acute in your service right now, our team of advisors and trainers can offer Healthcare Security Officer Training interventions which effectively professionalise your team. Our aim is that your hospital establishes and protects a social contract - a culture of appropriately dealing with conflict, violence and aggression - which uplifts your staff and allows the values you believe in to shine through in every interaction.
Benefits of our Healthcare Security Officer Training programme:
- Reduced incidence (and cost) of staff physical or emotional injuries
- Reduction in patient or visitor complaints and dissatisfaction
- Improved staff and patient experience of interaction
- Enhanced safety - even during high-risk incidents.
Hospital Security and Restraint
Our HCSO and Hospital Violence Reduction courses provide a full-spectrum of response-ability across the wide range of encounter types they may experience in the hospital environment, from low-risk through to higher-risk incidents, including more-restrictive interventions and clinical holding situations.
Care of Children
Our experiences with the care of children covers schools, foster care, therapeutic parenting, looked-after children in care homes and is therefore both broad and deep, based on an understanding of the Adverse Childhood Experience, the effects of Trauma and the specific challenges staff face when a child is distressed.
Different Components of Healthcare Security Officer Training
Improving Safety through better Verbalisation Skills
Ensure that patients and visitors are treated with Dignity and Shown Respect
Foster an atmosphere of non-escalation by establishing and protecting the social contract
Encourage collaboration through verbal skills of persuasion and influence.
Encourage consistent Initial Contacts, Empathy and Listening in your interactions
Improving Safety through better Personal Approaches to Risk
Situational Awareness and Proxemics
Understanding the principles of Reasonable Force
The Duty of Reasonable Care
Risk Awareness in Violent Confrontations
Reflexive Movement for Breakaway and Disengagement
Improving Safety by leveraging Teamwork
Teamwork and Communication during incidents
Safe Approach and Verbal Persuasion
Control tactics, Restraint and Immobilisation where necessary as a last resort.
Clinical Procedures for Restraint where necessary
Awareness of the Risks of Sudden Death During Restraint and how to reduce and avoid them
Physical skills development is deployed against a backdrop of in-depth training for HCSOs on the Vistelar training programme for conflict management and crisis intervention. Physical skills are ‘meshed’ with verbal skills in all possible training evolutions, creating a seamless programme of patient and visitor management during an incident of aggression, violence or emotional disturbance.
Healthcare Security Officers who complete this training will:
UNDERSTAND - Core Ideas and Concepts the HCSO will take back to the workplace after the Physical Interventions Skills training.
- In which scenarios a Healthcare Security Officer may use force
- When Force May Be Used
- How Much Force to Use
- The Role of Perception and Belief
- Duty to Self
- Making decisions in regard to Capacity (MCA) (appropriate to clinical level)
- Dynamic Risk Assessment
- Expectations in regard to serious and imminent danger
- Contributors to restraint-related fatality - officer actions
- Contributors to restraint-related fatality - subject factors
- How to read the warning signs of a vulnerable subject
- What to do if the subject suffers medical collapse
- Recommended Principles for safely approaching a subject
- Recommended Principles for managing space and position and body language
- Recommended Principles for protect oneself from common assaults
- Recommended Principles to assist a colleague who is being assaulted
- Recommended Principles for Prompting, Guiding and Escorting a hesitant subject
- Recommended Principles for controlling a resistant subject (lower risk context)
- Recommended Principles for controlling a resistant subject (higher risk context)
- Recommended Principles for holding a resistant subject (lower risk context)
- Recommended Principles for holding a resistant subject (higher risk context)
- Recommended Principles for stabilising a resistant subject (high risk context)
- OPTIONAL Recommended Principles for using restraint devices with a subject to reduce risk.**
DO - Skills and Behaviours which the HCSO will be able to deploy after the Physical Interventions Skills training
- Be able to engage in an interaction with appropriate verbalisation skills which reduce the risk of escalation*
- Be able to choose and deploy positioning, distance and body language which enhance officer presence and safety in a situation
- Be able to Prompt, Guide and Escort a hesitant subject from location to location with maximum personal safety
- Be able to respond to a sudden, unexpected assault at close proximity using the 3 ‘survive’ attitudes.
- Be able to respond to the sudden assault of a colleague through effective physical intervention
- Be able to gain a level of control when engaged with an assaultive subject alone
- Be able to access communications to call for assistance at the appropriate time (3 timings)
- Be able to engage in effective teamwork throughout an interaction with an unpredictable subject.
- Be able to engage with a subject as a team in order to control a physically more-vulnerable person to the appropriate level.
- Be able to use appropriate methods of control to stabilise a situation of high risk with a more-capable subject
- Be able to take appropriate action when a physical intervention results in the stabilisation of the individual on the floor.
- Please refer to the Vistelar Conflict Management training package for specific elements of the verbalisation skills elements of the training for Healthcare Security Officers.
- Vistelar training is a system of conflict management which aims to ‘Treat People with Dignity and Show Respect’ in every encounter, regardless of the outcomes in the interaction. It is a system of non-escalation and de-escalation of conflict through an interaction’s normal Context, Contact and Closure phases which takes into account the possibility of Conflict, Crisis and occasionally Combat during the timeline.
For information about the Vistelar Conflict Management programme, pleaser visit: www.dynamis.training/vistelar
Your team learn in a scenario-driven 'mesh'
Because of our unique training methodology which progresses understanding, decision-making and skills together and in-context, your team will learn restraint skills and understanding which will more-easily transfer to your workplace and make it safer for everyone.
Your teams will model and practice appropriate verbal skills for preventing and de-escalating conflict across the wide variety of interactions they may have to respond to at the hospital.
Your team will develop their awareness of behaviour cues and the ways in which healthcare-specific situations can trigger distress, anger or emotional disturbance.
Teamwork during incidents
Your team will have to work together to solve problems, learning along the way how to think and to communicate as a team and with visitors and patients.
Your team will be challenged to develop personal safety habits and perform robust, appropriate self-protection tactics in many different hospital-specific scenarios.
Restraint Reduction Principles
Your team will be challenged to embody restraint-reduction principles in each scenario they work through.
Every restraint at the hospital carries risk, so your team must learn how to navigate options and reduce the risk of adverse outcomes through serious injury or death.
Your team will develop flexible skills to perform safe holding, control or restraint appropriately to the level of risk and the vulnerability of the person they engage with.
Grab a coffee and speak to our training advisor.
With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.
Organise Healthcare Security Training
Book your free training needs assessment.
Every hospital security team is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.
We formulate a Bespoke Training Course.
Having understood the needs of your organisation we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.
Your Staff experience relevant and beneficial training.
We will conduct your bespoke training course.
Satisfaction and Course Follow-up
Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.
The power of evidence-based training
High Staff Engagement
Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.
Better Transfer to the Workplace
Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.
"Time Well Spent"
Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!
Measurable Change Happens
With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.
Gerard O'Dea // Director of Training at Dynamis
Hi and thanks for visiting our webpage today.
In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.
During the violence audits I have conducted in hospitals - usually sitting in the Emergency Department or the main entrance-points - I have seen both the best and the worst of human behaviour on all sides of the encounters I observed.
Our goal as your trusted advisors is to give your teams the tools they need to ensure that everyone in your hospital is treated with dignity and is shown respect - regardless of the initial behaviour or presentation. In this way you and your teams can establish the social contract and ethos of care at your hospital
We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.
Feedback from Learners About Our Training
Course Met or Exceeded Expectations
Trainer Was Very Good or Excellent
Training was Relevant and Appropriate
Join Over 3,000 Happy Customers
Best Course I have attended in the NHS...
“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered. 10/10 for delivery, professionalism and structure.”
Andy W. // Security Management Specialist
Informative and Enjoyable...
“A very professionally run training course, Gerard was a very knowledgeable and relaxed instructor who put the group at ease and made the day both informative and enjoyable.”
Stephen B. // Ambulance Care Assistant
What our customers are saying:
Brought in real life situations...
"I was very nervous about this training but it was a great environment and he made us feel at ease and was encouraging. I liked how he brought in real life situations to make the training more relatable.”
Natalie C. // Dementia Care Senior Support
Knowledgeable and Interactive...
“Very approachable, knowledgable and interactive facilitator who encouraged group discussions and used personal experience to back up the theory/learning”
Children's Respite Centre Senior Carer // Peterborough City Council.
Frequently Asked Questions
Where is the training carried out?
Usually the training venue will be our client's responsibility and full details of this are made clear around the time of booking so that you know what we are going to need to give your people the best possible experience of training with our team.
We have often helped our clients to source appropriate training venues, where that assistance was requested!
Due to the nature of our training approach, we often require a good-sized training room which has the capacity for your team to move around in and in which we can set up scenarios which are as close as we can get them to real-world applications of the material we teach your people.
What is the investment in training?
Our training costs are often calculated on a per-day basis and directly related to the Needs Analysis which we carry out with you.
We are constantly working to make sure that the investment level is reasonable and competitive.
We generally ask for an investment which takes into account the type of content we are going to work on with your staff, the numbers of staff involved, the risk level of the encounters they engage in and the number of days of training which will be required to get your people up to the proper standard.
We are VAT registered and all pricing sent to you is 'plus VAT at the prevailing rate'.
We also charge travel expenses which you should discuss with our training advisor so that these are as clear as possible as you book in your training course.
How quickly can I book training to happen?
Our training advisor is waiting to have a call with you to discuss your timelines and preferred schedule. We generally book training 4-6 weeks out from today, however we always have been able to respond to clients who need training 'as soon as possible' when urgent needs pop up. The sooner we talk with you, the sooner we can get the training in place!
How many people can attend a training course?
There are numerous formats which we use to deliver training with your team, whether it be a large group or a smaller team. We know that the best group sizes for learning depend on the complexity of the material to be covered, the amount of time we have with your people and also the constraints you may be working with in your budget and resources. Most of our clients put 12-16 people in our less-physically demanding training courses, and often fewer people than this into our more demanding courses. Let's talk about the best solution for your needs....
Is Dynamis training Accredited?
Dynamis has attained the respected Quality Award Centre status (QAC #2201) with the Institute for Conflict Management (ICM), demonstrating our commitment to quality assurance and strict adherence to the most recent guidance on the management and prevention of workplace conflict. All our trainers are fully qualified and attend CPD development on a regular basis in accordance with ICM requirements.
Is the training suitable for my staff and my context?
Our goal is that you see a tremendous improvement in your team's ability to prevent and manage difficult encounters with the people in your service, so we focus on making sure that each training session with your people feels directly connected to their everyday work and is compliant with the relevant guidance which governs it.
Our Partners and Accreditation
Member of The Institute of
Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.
Regional representative for 9 Attitudes behavioural tactics
Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.
From what I know of talking with learners on our Conflict Management courses for years, I am quite sure that many people would rather be punched in the head than spat in the face. I think that during the current crisis, we could add being intentionally coughed-at into the same category of assault. There’s a (read more)