Enable Your Healthcare Security Team to Keep Everyone Safe

We bring skills to hospital security teams who meet angry, upset and distressed - often vulnerable - people in their work.

As a healthcare security leader, you realise that complex conflict in your hospital is an increasing problem:

Healthcare security officers seem to be coping but feel the pressure.

The hospital/trust is carrying health & safety and reputational risk.

Patients and Visitors are both vulnerable and presenting with threats.

A training intervention seems to be the answer, but it MUST be effective...

At Dynamis we provide evidence-based and scenario-driven conflict management training through the whole spectrum of conflict, enabling staff with the skills and knowledge they need to professionally respond to any level of conflict.

Book your free Training Needs call now, to find the right training for your team.

This is what we do...


Wouldn't it be better if we could avoid escalating these situations in the first place?

Crisis Intervention

Using empathy as a guide to create safety and to aid recovery for people who are in emotional distress.


Tried and trusted pathways for managing people who are abusive, refusing or resistant.

Last-Resort Physical Response

A system of physical alternatives which may be required if we can not create safety any other way.

Your security team can promote dignity and respect throughout the hospital.

Our wide range of courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression.  Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.

Book a tailored training course from Dynamis Training and your team will:

  • Be aware of conflict triggers - both their own and others
  • Use approaches which prevent situations from escalating
  • Redirect negative behaviour without taking it personally
  • Be persuasive using influence to win people around
  • Listen and Empathise in order to resolve flashpoints
  • Create and maintain a social contract in every interaction

Our Process


Book your free training needs assessment.

Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.


We formulate a Bespoke Training Course.

Having understood the needs of your organisation we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.


Your Staff experience relevant and beneficial training.

We will conduct your bespoke training course. 


Satisfaction and Course Follow-up

Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

Gerard O'Dea  //  Director of Training at Dynamis

In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.

From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.

I became involved in this work because I saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.

I and my team of professional trainers now teach in over 200 training engagements every year around the UK and internationally for a wide variety of public-facing organisations just like yours.

We have sought out the best conflict management training content and the best learning methods  in the world and bring then together for you and your team.

Gerard O'Dea

ICM Logo

The Institute of

Conflict Management

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2


Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

Personal Safety Trainer 35

9 Attitudes

Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

Our Courses and What they Cover

We tailor our courses to meet the needs of each organisation or team that we meet, however our 4 main areas of work are as follows:

  1. 1
    Scenario-Driven Non-Escalation and De-Escalation Training for frontline staff which incorporates elements of how to identify escalating conflict, what to do when a person is being aggressive or resistant, and what to do when the resolution of conflict requires empathy and listening or persuasion skills.
  2. 2
    Task-Focussed Protective Physical Interventions for frontline staff which enables them to survive, reverse and respond appropriately to circumstances of physical violence where as aa a last resort they may need to protect themselves or others using the least intrusive interventions possible in the circumstances.
  3. 3
    Train-the-Trainer Development for training staff within your organisation, enabling them to deliver learner-centric courses which engage, motivate and reliably impart the target conflict and physical skills your organisation needs to create a safe and secure workplace.
  4. 4
    Consulting and Expert Support for organisations facing specific challenges, such as for example the current increasing levels of violence towards staff in Citizen Services, the similar rises in the Retail context and the ongoing search for effective ways to realise Restraint Reduction in our health and care services.

Join Over 3,000 Happy Customers

Best Course I have attended in the NHS...

“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered.  10/10 for delivery, professionalism and structure.”

Andy W.  //  Security Management Specialist

Made it Relevant...

“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

Michaela G.  // Community Engagement Officer

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

How to...

Organise Training Painlessly

What our customers are saying:

Tailored to situations we actually face...

“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

Louise C.  //  Homeless Shelter Support Worker


I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing! 

Classroom Teacher  //  Blossom House School March 2020.

Dignity and Respect

We help contact professionals to manage difficult, distressed or dangerous people in their workplace in the most effective and professional way possible, to keep everyone safe, verbally if we can, and physically only if we must.

Our core value as a business is that everyone should be able to work and interact with services in the world while retaining their dignity and being treated with respect, even in circumstances which are difficult. We train your staff to create safety from chaos.

  • An Accredited Quality Award Centre with the ICM
  • All programmes audited and vetted by a qualified Expert Witness on Violence/Conflict
  • Backed by a University of Loughborough Professor of Coaching and Pedagogy
  • Over 15,000 staff trained in 15 Years of Coaching and Advising
  • Our clients recommend us to their colleagues at a world-class scale

The Best Time to Talk About Training is Now!

Our training calendar tends to book up some months in advance - there is no time like the present to begin getting your training organised and our client assistance team is standing by to help you!



A revolution in how staff learn to manage conflict.


100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea

Frequently Asked Questions

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