Gerard O'Dea // Director of Training at Dynamis
Hi and thanks for visiting our webpage today.
In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.
During the violence audits I have conducted in hospitals - usually sitting in the Emergency Department or the main entrance-points - I have seen both the best and the worst of human behaviour on all sides of the encounters I observed.
Our goal as your trusted advisors is to give your teams the tools they need to ensure that everyone in your hospital is treated with dignity and is shown respect - regardless of the initial behaviour or presentation. In this way you and your teams can establish the social contract and ethos of care at your hospital
We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.