Enable Your Healthcare Security Team to Keep Everyone Safe

We bring skills to hospital security teams who meet angry, upset and distressed - often vulnerable - people in their work.

As a healthcare security leader, you realize that complex conflict in your hospital is an increasing problem:

Healthcare security officers seem to be coping but feel the pressure.
The hospital/trust is carrying health & safety and reputational risk.
Patients and Visitors are both vulnerable and presenting with threats.
A training intervention seems to be the answer, but it MUST be effective...

At Dynamis we provide evidence-based and scenario-driven conflict management training through the whole spectrum of conflict, enabling staff with the skills and knowledge they need to professionally respond to any level of conflict.

Book your free Training Needs call now, to find the right training for your team.

Hundreds of safer clients...

PUBLIC-FACING ORGANISATIONS

This is what we do

Non-Escalation

Wouldn't it be better if we could avoid escalating these situations in the first place?

Crisis Intervention

Using empathy as a guide to create safety and to aid recovery for people who are in emotional distress.

De-Escalation

Tried and trusted pathways for managing people who are abusive, refusing or resistant.

Last-Resort Physical Response

A system of physical alternatives which may be required if we can not create safety any other way.

Your security team can promote dignity and respect throughout the hospital.

Our wide range of courses are designed for public-facing teams who deal with vulnerable individuals and those capable of spontaneous aggression. Our aim is that every person is treated with dignity and is shown respect, even when there is disagreement.

Book a tailored training course from Dynamis Training and your team will:

  • Be aware of conflict triggers and emotional control
  • Use approaches which prevent situations from escalating
  • Redirect negative behaviour without taking it personally
  • Be persuasive using influence to win people around
  • Listen and Empathise in order to resolve flashpoints
  • Create and maintain a social contract in every interaction
  • Our Process for Working with You

    1. 1
      Book your free training needs assessment. Every organization is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.
    2. 2
      We formulate a Bespoke Training Course. Having understood the needs of your organization we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.
    3. 3
      Your Staff experience relevant and beneficial training. We will conduct your bespoke training course.
    4. 4
      Satisfaction and Course Follow-up. Following the training session, we will conduct questionnaires with all attendees to give tangible before and after data.

    HI! I'M GERARD O'DEA

    Director Of Training At Dynamis

    Hi and thanks for visiting our website today.

    In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, i have seen time and again how prepared staff can perform well and respond to challenging circumstances.

    From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.

    I became involved in this work because i saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.

    I and my team of professional trainers now teach in over 200 training engagements every year around the uk and internationally for a wide variety of public-facing organizations just like yours.

    We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.

    WHAT OUR CUSTOMERS ARE SAYING

    Click to play

    Click to play

    Click to play

    Click to play

    Our Partners and Accreditation

    MEMBER OF THE INSTITUTE OF
    CONFLICT MANAGEMENT

    Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

    Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

    EUROPEAN PARTNER FOR

    VISTELAR

    Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

    REGIONAL REPRESENTATIVE FOR 9 ATTITUDES BEHAVIOURAL TACTICS

    Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.

    Our Courses and What they Cover

    We tailor our courses to meet the needs of each organization or team that we meet, however our 4 main areas of work are as follows:

    1. 1
      Scenario-Driven Non-Escalation and De-Escalation Training for frontline staff which incorporates elements of how to identify escalating conflict, what to do when a person is being aggressive or resistant, and what to do when the resolution of conflict requires empathy and listening or persuasion skills.
    2. 2
      Task-Focused Protective Physical Interventions for frontline staff which enables them to survive, reverse and respond appropriately to circumstances of physical violence where as aa a last resort they may need to protect themselves or others using the least intrusive interventions possible in the circumstances.
    3. 3
      Train-the-Trainer Development for training staff within your organization, enabling them to deliver learner-centric courses which engage, motivate and reliably impart the target conflict and physical skills your organization needs to create a safe and secure workplace.
    4. 4
      Consulting and Expert Support for organizations facing specific challenges, such as for example the current increasing levels of violence towards staff in Citizen Services, the similar rises in the Retail context and the ongoing search for effective ways to realize Restraint Reduction in our health and care services.

    Join Over 3,000 Happy Customers

    What our customers are saying:

    Best Course I have attended in the NHS...

    “This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered. 10/10 for delivery, professionalism and structure.”

    ANDY W. // Security Management Specialist

    Made it Relevant...

    “Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

    MICHAELA G. // Community Engagement Officer

    Tailored to situations we actually face...

    “Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

    Louise C. // Homeless Shelter Support Worker

    Confident...

    I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. Since completing this training another member of staff and I who where both on the course have been able to safely escort a child, whom we have previously struggled and felt unsure/ unsafe with escorting when dis-regulated back in to the school building safety. We were both on the same page as were the other members of staff who witnessed the incident (and were also present for the training that day) and this greatly helped us to safely bring the child back in to school. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing!

    Classroom Teacher // Blossom House School March 2020.

    WHAT OUR CUSTOMERS ARE SAYING

    Click to play

    Click to play

    Click to play

    Click to play

    Grab a coffee and speak to our training advisor.

    With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

    How to Organize Training Painlessly!

    Dignity and Respect

    We help contact professionals to manage difficult, distressed or dangerous people in their workplace in the most effective and professional way possible, to keep everyone safe, verbally if we can, and physically only if we must.


    Our core value as a business is that everyone should be able to work and interact with services in the world while retaining their dignity and being treated with respect, even in circumstances which are difficult. We train your staff to create safety from chaos.

    • An Accredited Quality Award Centre with the ICM
    • All programmes audited and vetted by a qualified Expert Witness on Violence/Conflict
    • Backed by a University of Loughborough Professor of Coaching and Pedagogy
    • Over 15,000 staff trained in 15 Years of Coaching and Advising
    • Our clients recommend us to their colleagues at a world-class scale

    The Best Time to Talk About Training is Now!

    Our training calendar tends to book up some months in advance - there is no time like the present to begin getting your training organized and our client assistance team is standing by to help you!

    Scenario-Driven
    Training

    A revolution in how staff learn to manage conflict.

    Frequently Asked Questions

    Where is the training carried out?

    Usually the training venue will be our client's responsibility and full details of this are made clear around the time of booking so that you know what we are going to need to give your people the best possible experience of training with our team.


    We have often helped our clients to source appropriate training venues, where that assistance was requested!


    Due to the nature of our training approach, we often require a good-sized training room which has the capacity for your team to move around in and in which we can set up scenarios which are as close as we can get them to real-world applications of the material we teach your people.

    What is the investment in training?

    Our training costs are often calculated on a per-day basis and directly related to the Needs Analysis which we carry out with you.

    We are constantly working to make sure that the investment level is reasonable and competitive.

    We generally ask for an investment which takes into account the type of content we are going to work on with your staff, the numbers of staff involved, the risk level of the encounters they engage in and the number of days of training which will be required to get your people up to the proper standard.

    We are VAT registered and all pricing sent to you is 'plus VAT at the prevailing rate'.

    We also charge travel expenses which you should discuss with our training advisor so that these are as clear as possible as you book in your training course.

    How quickly can I book training to happen?

    Our training advisor is waiting to have a call with you to discuss your timelines and preferred schedule. We generally book training 4-6 weeks out from today, however we always have been able to respond to clients who need training 'as soon as possible' when urgent needs pop up. The sooner we talk with you, the sooner we can get the training in place!

    How many people can attend a training course?

    There are numerous formats which we use to deliver training with your team, whether it be a large group or a smaller team. We know that the best group sizes for learning depend on the complexity of the material to be covered, the amount of time we have with your people and also the constraints you may be working with in your budget and resources. Most of our clients put 12-16 people in our less-physically demanding training courses, and often fewer people than this into our more demanding courses. Let's talk about the best solution for your needs....

    Is Dynamis training Accredited?

    Dynamis has attained the respected Quality Award Centre status (QAC #2201) with the Institute for Conflict Management (ICM), demonstrating our commitment to quality assurance and strict adherence to the most recent guidance on the management and prevention of workplace conflict.  All our trainers are fully qualified and attend CPD development on a regular basis in accordance with ICM requirements.

    Is the training suitable for my staff and my context?

    Our goal is that you see a tremendous improvement in your team's ability to prevent and manage difficult encounters with the people in your service, so we focus on making sure that each training session with your people feels directly connected to their everyday work and is compliant with the relevant guidance which governs it.

    100%

    100% Satisfaction Guarantee

    You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

    Gerard O'Dea