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“During the visit, the untrained Options employee was left alone in a kitchen with the individual despite a care plan stating that the resident, whose violence and aggression had been clearly identified, required ...
The new trainer team for this service began rolling out their own programme (a four-day, full-spectrum course for their LD/MH setting) to their staff in October. By December, they had seen dramatic reductions ...
Morale at this service was particularly low. The inspectors were putting pressure on management. Management were putting pressure on the nurse manager. The nurse manager was putting pressure on the care support staff, ...
At one point early in the training programme it became important to look at physcial self-protection training, as the service data showed that some service users, when distressed, would target staff with violence ...
Probably the most important decision a company makes when it wants to change the culture of their workplace is this: Which personalities will lead the training effort? In this case, the organisation ...
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