Customised Programmes for Almost Any Sector

Although much of our work is in the Education, Healthcare, Social Care and Community Safety/Security fields, we are often asked by clients in other sectors to develop specific customised courses to deal with the exact nature of the problems they face in their work.

Our trainers have wide experience in designing and developing customised conflict management, physical intervention and personal safety courses for a variety of clients in a range of sectors.

Some examples of work we have carried out:

• Financial Services Customer Services Lone Worker Personal Safety and Risk Assessment facilitation workshops.

• Hospital Emergency Department Violence Audit, Training Needs analysis and Cross-Cultural issues in Conflict Management (report).

• Local Authority Parking Attendants Confrontation Management & Assault Prevention programme.

• Local Community Safety Wardens Personal Safety, Physical Intervention, Knife and Edged Weapon Awareness programme.

• National Retail Services Company Nationwide Lone Worker Cash Transport & Theft Prevention training programme.

• Prison Service Breakaway/Self-Defence Modernisation Project

Utilising our unique behavioural approach and solid legislative understanding, we design and develop training programmes which are relevant, appropriate and effective.

Older People in Elderly or Dementia Care

Looking after older people in care environments is becoming an increasingly complex task, with issues of mental ill-health, dementia, capacity, deprivation of liberty and restraint causing care home managers to wrestle with new challenges.  Our courses help care homes by training staff in robust decision-making frameworks and giving them a range of tools and approaches to increase safety and promote dignity in these services.

Our Safe Caring course improves staff personal safety and gives them new ways, both verbal and physical, of working in close proximity with unpredictable clients who may be distressed or confused. 

Our Safe Holding course is designed to enable staff with physical intervention and clinical holding methods which are appropriate and effective in delivering compassionate care to distressed older people in their services who sometimes resist care interventions or who present dangerous behaviour.

Caring for Vulnerable Adults

We have significant experience of helping teams in Mental Health care and Brain Injury Rehabilitation services to deal with the complex nature of their work in relation to managing aggression, distressed behaviour and violence.

The emphasis in modern practice is to have staff who are focussed on non-physical methods of dealing with challenging behaviour. We encourage services to have courses of training which emphasise and ‘mesh’ the non-physical skills with the physical skills across 3 major domains of development with your teams: Conflict and Compassionate Care , Personal Safety and Breakaway and Physical Intervention.

Hospital Safety and Security

At Dynamis we have extensive experience of working with hospitals and with departments in creating environments which are both safe and secure, in the face of rising demand for emergency services and increasingly complex psychiatric and mental health or substance abuse cases.

Our blended programmes of non-escalation, conflict de-escalation, individual personal safety and team-based interventions and clinical holding skills can be rolled out as appropriate to individual hospital needs and requirements.

Reducing the incidence of these types of interactions in the hospital setting is primary, and is supported by a robust set of training programmes in different domains which address the various areas where conflict starts, and the various ways in which the distressed visitor, patient or relative may need to be appropriately dealt with by showing them dignity and respect at all times.

Lone Working for Health and Care Teams

Choose this course if your staff team work away from a fixed base or far from other colleagues who could help them in an emergency. Many Social Work Home Care teams, Care-in-the-Community workers, Housing Officers and their colleagues and Visiting Support teams need this training to help them deal with the unique issues of working alone in the community with sometimes volatile clients or on sometimes unsafe streets. This course blends aspects of our Conflict Management de-escalation programme, our Personal Safety and Disengagement programme and our unique Lone Worker content which is the focus of our published 200-page book about Lone Worker Personal Safety for Health and Social Care Workers

Utility and Service Engineers

Your team may not normally face actual violence, but they may be working with customers in the community, or meet members of the public who become frustrated, distressed or intimidating. Our tailored personal safety and conflict management courses have been delivered for corporate clients who want to help their teams to become more risk-aware while offering them a framework of expected professional practice when encountering a customer or other person who might challenge their personal safety or present with a truly difficult conflict management issue. By working on situational awareness, core verbalisation skills for managing conflict and practicing them in-vivo, we help these teams to be better prepared and therefore safer when they encounter these situations in their workplace.

Enforcement or Wardens

Your team may not normally face actual violence, but they may be working with customers in the community, or meet members of the public who become frustrated, distressed or intimidating. Our tailored personal safety and conflict management courses have been delivered for corporate clients who want to help their teams to become more risk-aware while offering them a framework of expected professional practice when encountering a customer or other person who might challenge their personal safety or present with a truly difficult conflict management issue. By working on situational awareness, core verbalisation skills for managing conflict and practicing them in-vivo, we help these teams to be better prepared and therefore safer when they encounter these situations in their workplace.

Elected Member and Officials

Local authorities have begun to provide personal safety training for their elected members around the country, following guidance from the Home Office about the safety of MPs.  This course provides risk management and threat assessment and protection for at-risk families and individuals.  At Dynamis, we have extracted the most pertinent advice and guidance from available material to create a training experience which will prove useful and practical to busy people.

Managing Risk with Children in Schools

Our Positive Handling course which is delivered in numerous different formats, is well-established and has an excellent track-record of helping both mainstream and special schools to deal with incidents of managing extreme behaviours from distressed children in their settings. Based on national level guidance and legislation, we teach your staff how to make robust decisions and create safety from risky situations in a pragmatic and appropriate way. The link will take you to visit our www.positivehandling.co.uk micro-site where the details of our offerings for schools is laid out.

Children in Care

For many years we have provided our training services to Children’s Homes and Services where very often the requirement is for a full programme of:

– Conflict and Positive Behaviour Management

– Personal Safety and Breakaway/Disengagement

– Physical Intervention Care and Control

A comprehensive programme of 3 skill-domains is best delivered over 3 days, especially in environments where there is an elevated risk because of emotional and behavioural difficulties, learning disability or autism. The course develops your staff team’s ability to communicate with each other and with the child effectively, while keeping themselves safe and then working well as a team where any holding or control of the child becomes necessary.

Fostering Course (also for Adopters)

Over the years at Dynamis we have helped many groups of Foster Carers and Adopters with the unique challenges which are prevalent in looking after children and young people who they look after.

We have a specific one-day course which we have refined over the years to help Parents in Fostering or Adoption contexts to make the best possible decisions about maintaining their client’s safety, about dealing with challenging or risky behaviours and about making plans to keep themselves and their families safe.

Our Fostering course blends aspects of our Conflict Management de-escalation programme, our Personal Safety and Disengagement programme and our Holding and Control programme into a one-day course which, in a short space of time, imparts useful ideas and skills which can be put to use immediately.