Conflict Management Train-the-Trainer

Teach your people effective conflict prevention skills.

Your organisation will benefit from reduced incidences of conflict and staff will feel safer and more confident to manage encounters which escalate.

 Listen to Emma describe the 'phenomenal' trainer development on this course.

Our clients

Hospitals and Healthcare

Public-Facing Organisations

Local Government  & Citizen Services

International Clients

Helping you to deliver effective conflict management training.

You want to be able to deliver training in conflict management skills which

  • engages your learners in developing new skills
  • makes your organisation safer with fewer adverse incidents
  • creates confidence in your staff team to handle difficult encounters
  • reduces the number of encounters which escalate
  • treats vulnerable people in crisis with tact and sensitivity
  • improves safety for everyone who touches your organisation 

Safely Prevent and Manage Conflict

We help Organisations and Teams to address the issues of upset, abusive or violent clients who interact with their service.

Our clients often feel that their staff are in unsafe situations, that their organisation has to address that risk.

Organisational Values, Professional Careers, Individual Relationships and Personal Wellbeing can all be vulnerable to the effects of abuse, intimidation, aggression and violence.

Teams who take on this training programme want their staff to feel and be safer, and their organisation and their own career to be protected from the adverse effects of an incident of violence and aggression which could have been prevented.

Peace of Mind for your Organisation

Our clients gain the peace-of-mind that they have provided the most effective (evidence-based) and suitable (scenario-specific and performance-oriented) training for their staff, preparing them for high-risk encounters. They know that the training will weather scrutiny when the inevitable adverse event calls on their preparedness and responsibility. 

We provide that confidence.

  • An Accredited Quality Award Centre with the ICM (#2201)
  • Specialist Input from a University Professor of Coaching and Pedagogy
  • All programmes audited and vetted by a qualified Expert Witness on Violence/Conflict
  • Over 15,000 staff trained in 15 Years of Coaching and Advising
  • World-class client-management and learner-satisfaction ratings.

Benefits of Conflict Management Training

Organisations suffer indirect financial losses when teams lose good employees because they don’t feel safe at work and go to find a workplace where they can feel safer.  Often it is the real dedicated staff who want to ‘do their job’ who leave first.

Dynamis Conflict Management training can save your team the loss of a good employee who feels their workplace is unsafe for them, professionally or personally.

The direct financial losses happen when a staff member or someone your team interact with is injured physically or emotionally/psychologically in a case which becomes litigious, costing the company in lost time, professional advice and ultimately compensation.

Dynamis Conflict Management  training can save your team time, energy and money by preventing litigation for issues of non-compliance or failure in duty-of-care, while safeguarding your organisation’s reputation and brand value. 

Emotionally and Physically, the cost of an adverse encounter which turns aggressive or violent is deep, can be long-term and can destroy team bonds, professional collaboration, dedication and employee motivation, not to mention the effect on the person’s family, relationships and work effectiveness.

Dynamis Conflict Management  training can protect your team from loss of motivation, breakdown in staff collaboration and poor productivity in the face of an unsafe workplace, which also effects employee wellbeing overall.

The effect of an unsafe workplace on the ability of a team to ‘work to their values’ can crush the whole intent and focus of an organisation, be it to provide ‘compassionate care’ or ‘a safe and secure place of learning’ or ‘the improvement of lives.  Violence has a way of turning teams inward and self-oriented unless the atmosphere is supportive.

Dynamis Conflict Management  training can strengthen your organisational values by supporting your team’s focus on the ultimate reason for your work.

Core Philosophy for Managing Conflict

The core philosophy of our programme is to treat people with dignity by showing them respect and your team learn – specifically, in live training replications – exactly how to do this, even when under pressures created by volatile and potentially dangerous situations.

This training helps any person who, in their job, encounter people who: become difficult to work with, or distressed because they are overwhelmed in that moment, or sometimes even dangerous to themselves or others around them.

Your team learns how to manage difficult, distressed or dangerous people in their workplace in the most effective and professional way possible,

The aim is to keep everyone safe, verbally if we can, physically only if it is an absolute last resort.

We will teach you to deliver

evidence-based training

High Staff Engagement

Because of the immediate relevance your staff see in your course design and delivery, they are engaged, motivated and energised during and after the training.

Better Transfer to the Workplace

Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.

 "Time Well Spent"

Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There doesn't need to be endless powerpoints!

Measurable Change Happens

With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.

Gerard O'Dea  //  Director of Training at Dynamis

Hi and thanks for visiting our webpage today.

In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.

From teachers to nurses, teaching and care assistants to security officers in our hospitals and social workers in the community, if you deal with people every day, managing conflict becomes a necessity.

I became involved in this work because I saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.

I and my team of professional trainers now teach in over 200 training engagements every year around the UK and internationally for a wide variety of public-facing organisations just like yours.

We have sought out the best conflict management training content and the best learning methods  in the world and bring them together for you and your team.

Gerard O'Dea

Our Partners and Accreditation

ICM Logo

Member of The Institute of

Conflict Management

Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.

Healthcare Myth 2: If I Say Something It Will Make Things Worse 2

European partner for Vistelar

Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.

Training delivered to over 3,000 Happy Customers

Best Course I have attended in the NHS...

“This was by far the best course I’ve attended in the NHS. Fit for purpose, current, relevant and extremely well delivered.  10/10 for delivery, professionalism and structure.”

Andy W.  //  Security Management Specialist

Made it Relevant...

“Very good training, and great effort to make it relevant for the type of conflict and situation we face. Excellent Trainer – 10//10”

Michaela G.  // Community Engagement Officer

Grab a coffee and speak to our training advisor.

With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.

How to...

Organise Training Painlessly

What our customers are saying:

Tailored to situations we actually face...

“Gerard was a great teacher, he was very knowledgeable and friendly. He tailored the training to situations we might actually find ourselves in which I found incredibly useful.”

Louise C.  //  Homeless Shelter Support Worker


I left feeling confident that I could safely apply the techniques I had been shown and know when to use them. I would like to once again give my thanks to the team who came in to teach us that day. They were both amazing! 

Classroom Teacher  //  Blossom House School March 2020.


100% Satisfaction Guarantee

You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.

Gerard O'Dea

  • For Schools

  • For Healthcare

  • For Utilities

  • For Public Services

  • For Policing

Vistelar Conflict Management for Schools

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April 2, 2022

Our Director of Training, Gerard O’Dea, and Professor Chris Cushion worked with a number of experienced conflict and physical intervention trainers from NHS boards around Scotland to introduce them to the SCENA Scenario-Driven Training Approach in early March 2022. The team – already competently teaching a variety of approaches to tactics including Maybo, GSA, Functional (read more)

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