Both course content and the trainer were excellent -  real work life situations"

"relevant realistic training for the type of challenging behaviour that we encounter"

Useful to all who attended - passionate about topic"

Very high standard of training delivered to our team"

"All staff now feel confident and competent"

Lone Worker Personal Safety Training Course

Lone Worker Training for Personal Safety

Our Lone Worker Training Course is designed to help your team to properly carry out and follow risk assessments in regard to their work.  They will learn about Lone Worker Protection safe systems of work, including the best ways to use a lone worker alarm or lone worker safety device.  We are specialists in personal safety skills and your team will learn systems for their own protection in the event of facing violence in public-facing roles.

Your staff will meet these Lone Worker Training Outcomes:

  • The context of Lone Worker Personal Safety in your work environment.
  • Health and Safety Implications of Lone Working Personal Safety – Safe Systems Of Work
  • How to minimise the likelihood of an incident occurring in the community by detecting ‘Pre- Incident Indicators’
  • How to recognise the cues prior to a person becoming very aggressive or violent
  • Appropriate ways of using body language and subtle barrier signals to improve safety
  • Verbal Defuse Strategies which de-escalate and reduce risk of violence.
  • Time, Distance and Opportunity in relation to Exit/Escape route Proximity
  • The rights, responsibilities and implications of using force to disengage or defend oneself.
  • Decision-making under pressure and Fear Management techniques
  • Understanding how to use Lone Worker Personal Safety Alert Devices most effectively.

Our team developed this 1-dayLone Worker Training course in response to a number of clients – including NHS Trusts, Housing Organisations and Local Government Departments – who needed a training course which comprehensively addressed the needs of Lone Working in the Community.

Lone Worker training attendees come from the Home Care, Occupational Therapy, Social Work, Criminal Justice, Crisis Care, Residential Care and other sections within a variety of departments.

The training focusses on raising the awareness of staff and helping them to improve their personal safety practices.

It also enables them to confront many issues about personal safety which require thoughtful reflection, action and mature discussions about safety with managers and supervisors.

Punch Drunk Restraint Training Design

Lone Worker Training Details

Our course endeavours to provide, over the space of a single day, a foundation for both managers and workers themselves to:     – Explore a framework for Personal Safe Practice    

  • The Context of Lone Working Personal Safety
  • Understand the Health & Safety implications of violence at work  
  • Re-affirm the principles of Health & Safety best practice
  • Explore the roots of aggression and spotting the danger signs
  • Examine the Physiology of Fear and Aggression
  • Add new communication tactics and strategies to their toolbox
  • Practice disengagement tactics which are appropriate and usable

Our Dynamis Insight Lone Worker training  continues to be deeply relevant, appropriate and useful for teams who take the issues associated with managing aggression and personal safety in the community seriously.    Recent engagements for our team have included projects with such diverse sectors as Estate Agency, Financial Services Debt Recovery, Domestic ‘Home Help’ Social Care and Drug & Alcohol outreach projects.

The course has been a staple of our training provision since our company’s inception and continues to develop and evolve with the involvement of practitioners who take part in our sessions.

When: Lone Worker Training is normally delivered over 1 Day on a date scheduled for your convenience

Who:  up to 15 Lone Worker Personal Safety attendees are led by one Dynamis trainer

What Roles:  Social Worker, Community Nurse, District Nurse, Speech and Language Therapist, Domestic Violence Worker, Housing Officer, Support Worker, Outreach Worker, Criminal Justice Worker, Community Podiatrist, Customer Service Representatives, and many other community-based roles.

Where:  at your venue

How:  Our trainers deliver this course using a mix of lecture/presentation, Q&A, physical practice and scenario rehearsal.

Why:    Matched to your needs     Led by Professional Trainers     Legally Audited     Fully Risk-Assessed     Values Dignity and Respect      Safeguards Client rights     Offers Staff Practical Options     Compliant with Government Regulations     Value for Your Investment

Lone Worker Training for Safety in the Community

Since 1984, almost 20 workers involved in community-based housing, care and social  work have been murdered while visiting clients in their own homes.   Each one of these workers had their own story, a family who loved them and an organisation behind them, supporting them in their work.     Nevertheless, because of the wide diversity of people now accessing services in the community – some with mental health or substance dependency issues – and who require visits from a variety of services in their own homes, staff who work in the community face particular risks.     When examining the most recent incidents of violence against community workers, it becomes strikingly clear that certain indicators – in some cases even clearly documented information – were present, which may have warned of the danger to the worker who was killed.    

Research into violence prediction indicators shows that the number one predictor of possible violence is in fact a person’s history of violent behaviour.  Such common sense may appear so straightforward as to sound patronising, however this one key principle is possibly the most important in keeping staff safe.     The tragic case of Ashleigh Ewing serves as a chilling example of how, when available information is not shared between workers, the results can be fatal.     

Pre-Incident Indicators for Lone Worker Training

Ashleigh’s killer had a history of violent and threatening behaviour, including attacking his parents with a hammer and admitting to having murderous voices in his head.   In the time leading up to the killing, he had been refusing to take antipsychotic medication, was drinking alcohol and had become distressed by mounting debts. He was showing signs of slipping into a psychotic state.      An eminent consultant and author on the prediction of violence, Gavin de Becker, advocates awareness of what he terms “Pre-Incident Indicators”.   These pre-incident indicators are events or actions which occur during the time leading up to a violent incident.  These signs of an impending violent act are ‘as observable, and often as predictable, as water coming to the boil’.     Threats, Intimidation, Manipulation and Escalation are some of the more obvious signs that a client is rising along an aggression curve, building up to a possibly more violent act.  Other signs may be less obvious, such as a loss of hope, a feeling of persecution or even receiving encouragement from stories in the media about other people in their situation who have used violence.  Sometimes incidents occur in clusters because of this last element – people feeling emboldened by the acts of others.     

Collective intuition     

A common but often under-utilised resource is when staff, or others who deal with the client, have developed a ‘feeling’ about changes in their client’s behaviour.  If staff, who deal with varied clients all day, every day, get a feeling of fear about just one of them, then the organisation should sit up and take notice, rather than risk the after-effects of apathy and denial.      De Becker advises that when risk-assessing an individual for the potential for violence, we must take advantage of the collective intuition of the ‘experts’ we employ to interact with them.  Indeed the Health & Safety at Work regulations in the UK state specifically that employees must be consulted on issues relating to their safety.  It would seem appropriate to take into account their instinct and intuition about the hazards of their jobs.     Furthermore, if there is information about a potential hazard in the workplace, such as a client with a history of violence, or whom staff report having concerns about, or whose mental condition is deteriorating, then the organisation has a clear obligation under Health & Safety law to inform staff about the nature of the hazard and about the steps they should take to protect themselves from it.     Sometimes, the issues of data protection and information sharing throw up some concerns about client privacy, however there are clear directives which should allow certain critical information about hazards and risks to be shared with staff and management both within and between agencies in order to keep staff safe.     

Risk Awareness and the 3-Tier model.     

Organisations should always try to win at Round 1, where risk awareness and avoidance strategies can be employed to keep staff safe and away from danger.    Failing that, staff need to be empowered and enabled to analyse a particular scenario for its danger and to act appropriately to remove themselves from it in a timely manner, before it escalates and before they are at risk of violence.  That can be likened to winning in round 2, when round 1 doesn’t go as planned.     We like to call the people employed by public services organisations to visit clients and deal with them on an every-day basis ‘experts’.  In our experience, these workers   are   experts in their field, whether mental health officers or domestic support staff, because they know their clients, their environments and the associated dangers better than anyone else.     They also develop crucial experience in dealing with angry, frustrated, fearful and worried people.  For the most part, with experience comes an approach to resolving conflict which is generally very fit for its purpose and helps them to de-escalate and defuse situations successfully almost all of the time.    

There are exceptional times when circumstances reach a level of risk and unpredictability when their experience and professionalism is overwhelmed.   For example, in our work in training groups of staff from Local Authorities, NHS Primary Care, Voluntary Organisations and Social Housing around the country, it is perfectly normal for several of the group to have been:    

  • barricaded in a property by a client demanding action on an issue    
  • become aware of a client’s violent history, while sitting alone with them in their front room    
  • overwhelmed by a prolonged and highly aggressive outburst by a client    
  • assaulted or threatened by another person in the client’s house    
  • approached or felt threatened when en-route to a client meeting          

So, despite risk-reduction measures and the skills of staff in de-escalating and defusing conflict, there may be the extremely rare occasion when a community worker has unknowingly walked into the presence of real danger, has tried but failed to de-escalate and defuse.   We would hope that they can realise the danger they may be in, and must then use all their resources – physical, psychological and emotional – to disengage from a motivated attacker.  That’s Round 3, and while no-one ever wants to fight it, if staff reach this point, then the formal risk assessment is a null point and the stakes are very high indeed. 

ADDITIONAL INFORMATION FOR LONE WORKER TRAINING and  MANAGEMENT:

Download “Improving safety for lone workers NHS 2009” NHS Lone Worker Personal Safety Guidance.

Download “HSE working alone guidance – indg73” HSE Lone Worker Personal Safety Guidance.

Download “NHS Lone_Working_policy_template” NHS Lone Worker Personal Safety Guidance.

Download “RCN_lone_working_survey_2011” RCN Report.

Feedback from Attendees on Dynamis Lone Worker Training

    “Very informative and enjoyable course, especially considering I had reservations about it beforehand,  Learned a lot that I will be able to use both in my daily work situations and in my personal life”    – Customer Service Officer

    “An excellent training day, useful and practical, and very well delivered by the speaker. Thanks for an enjoyable experience.”    

    – Housing Project Officer   

    “Very good training, as it covered all angles of personal safety.  Good pace and really informative”    

    – Scheme Manager    

    “The course has made me look at the safety practices I use daily, lots of points picked up regarding body language and speech used to de-fuse situations – very enjoyable and informative”    

        – Housing Project Officer    

“Really interesting, helped me realise how I can sometimes give off the wrong signals and unknowingly escalate the situation.  Some useful tips, raised my awareness of personal safety.”    

    – Anti-Social Behaviour Officer      

   “Easily the best course I have been on since starting with the council and before – 10 years ago!  I cannot remember being on a better course – and I have been on many!  Interesting, balanced between discussion and lecture and FUN!  Thanks!”   

—   Adult Care Social Worker   

  “I feel more confident and better informed.  I experience aggression from my client group regularly and now I think I can approach it differently.  Excellent approach, I had fun in the afternoon session!”   

—   Criminal Justice Social worker   

   “Very knowledgeable on subject and able to translate to practice easily, using examples to illustrate points.  Practical session very beneficial.  Excellent course, will be recommending it to colleagues!  Feel more safe in the workplace as now have strategies to put into place to ensure safety is not compromised”   

—   Occupational Therapist   

       “This has been a fabulous course!  Would like to learn more as it would help all aspects, both inside and outside of work”   

—  Residential Worker  

Five Lone Working Insights from our Learners (3mins 23s)

Thoughts about Information Sharing (3mins 27secs)

Tracking, Supervision and Monitoring (3mins 11secs)

Risk Assessing the Visit (3mins 48secs)

“Very knowledgeable on subject and able to translate to practice easily, using examples to illustrate points.  Practical session very beneficial.  Excellent course, will be recommending it to colleagues!  Feel more safe in the workplace as now have strategies to put into place to ensure safety is not compromised”

Senior Support Worker, Throughcare Service for Young People

Call 0844 812 9795 or Send an Enquiry to our team here:

  • What kind of course are you interested in and why? What kind of time have you allocated for it and when are you thinking of holding the training? Thank you!
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Read our Lone Working Personal Safety Book