The Entire Spectrum of Conflict

Treating People with Dignity by Showing them Respect

Values-Driven and Evidence-Based Methodology

Emotionally Safe Performance Driven Training

A rare opportunity to certify in the UK with Vistelar on the core Conflict Management and Crisis Intervention Train-the-Trainer Programme.

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Training to Prevent and Manage Conflict

Vistelar is a consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact.

All of our live training programs are led by expert and experienced instructors using Vistelar’s conflict management curriculum and who use our proprietary Emotionally-Safe Performance Driven Instruction.™ This unique approach improves retention of the course material and, more importantly, ensures students can actually perform the learned skills in the midst of stress (fire drills versus fire talks). Our training emphasizes student interaction, scenario-based skill practice (using a proprietary video recording/review technology), memorable stories (“peace stories”) and analysis of real-life events captured on video.

Vistelar is a consulting and training institute focused on addressing the entire spectrum of human conflict at the point of impact — from before an interaction begins through to the consequences of how an interaction is managed. We train “contact professionals” who directly interact with the general public or an organisation’s clients — and organisational teams who want to improve their performance and reduce the likelihood of workplace violence by better managing conflict.

All of Vistelar’s programs are are grounded in academic research and real-world application and the principles taught have been synthesized into a structured framework that makes course material easy to learn, remember and apply — and simple to teach.

Vistelar provides consulting and training focused on addressing the entire spectrum of human conflict at the point of impact — from interpersonal discord, verbal abuse and bullying – to crisis communications, assault and physical violence.

Vistelar’s programs are NOT just “technique” focused. We also focus on the “tactics” of an encounter: the meshing of the non-verbal, verbal and physical techniques – the continuum of options that exist in any interaction – to deliver the best outcome.

In other words, we emphasize the application of techniques across the spectrum of conflict — the “Six Cs of Communications” (see list below) — using a level of intrusiveness appropriate for each technique being applied.

1. Context: the approach considerations and initial assessment of the interaction focussing on being prepared for success

2. Contact: how to make an initial contact that doesn’t escalate a situation and is focused on treating others with dignity by showing them respect

3. Conflict: how to stay safe and prevent disagreements from progressing to emotional or physical violence

4. Crisis: how to stay safe and de-escalate a situation when the subject is apparently under the influence of personal stress, drugs & alcohol, or mental health issues.

5. Combat: how to apply the appropriate personal protection and physical control tactics to stabilize a situation when words alone fail (and, for security personnel, how to apply non-lethal and/or lethal techniques as required to keep everyone safe in a violent encounter).

6. Closure: how to normalize a situation after an incident, which includes reassuring the subject, providing medical treatment and debriefing the incident.

This “tactics” approach to training includes “skill-station” drills – where numerous techniques are applied together in real-world scenarios – which allows the delivery of training in short modules.

The core philosophy of “VDI” is to treat people with dignity by showing them respectand this programs trains on exactly how to do this — even when under pressures created by volatile and potentially dangerous situations.

Using our proprietary Emotionally Safe Performance-Driven Instruction methodology, instructors learn how to train their staff using Fire Drills (scenario-based) rather than Fire Talks (lecture-based). It is not enough to “know how” to do the right thing, must “practice” doing the right thing under pressure. You must develop the same psycho-motor abilities for your verbal skills as you’ve developed for your other professional skills.

To learn more about the origins of VDI, please go to