Conflict in a Childrens Hospital
Conflict in a Childrens Hospital – interview with Gerard O’Dea Gerard: I’m Gerard O’Dea, Director of Training here at Dynamis, and I’m going to be talking to you today about one of our recent training courses. Vanessa: What was the training course and how did you prepare for it? Gerard: We were asked to help […]
Resolve Conflict: Beginnings and Endings in NHS Conflict Resolution
In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting […]
Healthcare Communication and Language Types in Conflict Resolution
As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team and the staff themselves. We worked through these Healthcare Communication scenarios in the training, ranging from easy scenarios, such […]
12 Practical Ways Teams can Reduce Conflict
Learn How Great Teams Reduce Conflict in their Services Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe in your organisation. Your team are doing their very best to meet the needs of those they encounter in your […]
Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar
World-Class Conflict Management Training in London This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals training programme, so they are authorized to teach this program within their organization. This course covers important aspects of conflict management: non-escalation (conflict prevention), de-escalation and crisis intervention tactics — but not physical alternative tactics (control, stabilization, non-lethal/lethal weapons). The training is focused on how to […]
Utilities and Services – confidence that our people are doing the right thing during conflict management
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Reducing Hospital Violence through Training
Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” “Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that capacity. Oversaw eight hospitals and a number of other medical facilities. I selected Vistelar conflict management training actually when […]
Conflict Training to reduce complaints
Conflict Management Training Enhances Officer Safety and Reduces Incidents and Complaints of Using Force “Hi, my name is Tom Poellot. I’m the Chief of Police in the Cudahy Police Department in Wisconsin. We chose Vistelar at the Cudahy Police Department because we wanted to give officers and all staff more tools to successfully resolve conflict, […]
Conflict Management Trainer Course – December 2019
Conflict Management Trainer Course We are delighted to announce that Vistelar Conflict Management Train-the-Trainer will be coming to the UK in December this year! This five-day conflict management trainer course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals training programme, so they are authorised to teach this program within their organization. This conflict […]
How to show people respect during conflict
How to show people respect during conflict Gary Klugiewicz here, Director of Training at Vistelar. Of all of the four Vistelar cards, my favorite one is the green card. It’s their treat people right card, because you use it for so many things. And one of the big things you do is when someone asks […]