Conflict Management Training using the VDI method to find Resolution

by | Thursday, June 16, 2016 | Conflict Management, Conflict Resolution, deflectors, gateway behaviours, Lone Worker Personal Safety, non-escalation, Personal Safety, redirections, social contracts, universal greeting, Verbal Defense and Influence

We have been working with a national provider of homelessness outreach and support services to help their staff to manage the sometimes difficult, distressed or dangerous behaviour they encounter when working with their service users.   This video describes some of...