“During the visit, the untrained Options employee was left alone in a kitchen with ...

Read More

The new trainer team for this service began rolling out their own programme (a ...

Read More

Morale at this service was particularly low.  The inspectors were putting pressure on management.  ...

Read More

At one point early in the training programme it became important to look at ...

Read More

Probably the most important decision a company makes when it wants to change the ...

Read More

What happens when people can’t predict with any certainty how an organisation will respond ...

Read More