Verbal Defense and Influence | Dynamis Training

12 Practical Ways Great Teams Reduce Conflict

by dynamistraining | Thursday, June 4, 2020 | Conflict Management, Conflict Resolution, non-escalation, redirections, universal greeting, Verbal Defense and Influence, Vistelar Conflict Management

Learn How Great Teams Reduce Conflict in their Services Your team may encounter frustrated, angry and distressed people. Effective training can help your people to deal with those encounters expertly and keep everyone safe in your organisation. Your team are doing...

Three Recommendations for Retail Companies to Teach Their Staff about Conflict

by dynamistraining | Wednesday, November 20, 2019 | Conflict Management, Conflict Resolution, Verbal Defense and Influence, Vistelar Conflict Management

Three Recommendations for Retail Companies to Teach Their Staff about Conflict Fantastic advice from Dave Young “The three recommendations I’d make for all organizations is to make sure your people know how to make that initial contact. We use our Universal...

Keeping your staff safe from Abuse, Intimidation and Retail Violence

by dynamistraining | Monday, October 21, 2019 | Conflict Management, Personal Safety, retail conflict and abuse, Verbal Defense and Influence

Research shows that retailers are most concerned about: Violence against staff Theft by customers Verbal Abuse against staff Robbery Anti-Social Behaviour “The biggest cause for concern in the report’s findings is the prevalence of violence and abuse against...

Conflict Management Train-The-Trainer Masterclass from Dynamis powered by Vistelar

by dynamistraining | Tuesday, October 1, 2019 | Conflict Management, Conflict Resolution, crisis intervention, Emergency Services, Verbal Defense and Influence

World-Class Conflict Management Training in London This five-day course certifies individuals as instructors for Vistelar’s Conflict Management for Contact Professionals training programme, so they are authorized to teach this program within their organization....

Utilities and Services – confidence that our people are doing the right thing during conflict management

by dynamistraining | Wednesday, September 18, 2019 | Conflict Management, Conflict Resolution, non-escalation, redirections, Verbal Defense and Influence

https://vimeo.com/359546575/041e520e35 Confidence that our people are doing the right thing during conflict management. “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My...

Classroom Management for SEND Restraint Reduction

by dynamistraining | Tuesday, September 17, 2019 | Conflict Management, crisis intervention, learning disabilities, Positive Handling, redirections, social contracts, Verbal Defense and Influence

“Hi, my name is Katie Dill, and I am a special education teacher from Winnebago School District in Northern Illinois. I chose Vistelar as a teacher in the educational field because this is “how we do things”. In the professional field we know that we...