Hello everybody and thank you for watching this video. Today I wanted to talk to you about my team’s recent visit to train and teach hospital nurses and security in the middle east.
Although this is our 10th year of visiting and working in the GCC and with the hugely multicultural teams who work in hospitals across the middle east and gulf region, we continue to learn new insights about the flashpoints for conflict and the best ways in which staff working in those environments can prevent and manage conflict.
As you look through the images that I’ve selected for you here from training you can see that we are constantly working with the staff to garner their insights about how to manage their patients and visitors at their facility: while using our conceptual framework to help them to visualise how a conflict comes together and also what the fundamental strategies are for preventing or managing such situations.
You’ll see that we have personal experiments in conflict communication happening regularly throughout session, which challenges the staff to deploy professional language in the face of provocation, intimidation or abuse.
Our training course, which borrows heavily from the system called verbal defence and influence from our colleagues at Vistelar, has a very thorough practical element to it, which means that we can run short but very focused practicable exercises in order to see and hear that staff understand how to manage the distressed person in an actual live event.
You also see that the staff are quite engaged and that they feel safe in the learning environment and, and of course this is very important for us as trainers to establish and two maintain through the learning experience that the teams have with us.
During this most recent visit we discussed how core fundamental strategies – which for us are always about treating people with dignity and showing them respect – can AND DO translate across language barriers, cultural differences and even social issues.
We discussed with staff how even though they may be differing perceptions on ideal eye contact or specific body language postures, that fundamental ideas about showing respect to others remain consistent across the human condition.
By listening and working with people using primal influencers and primal drivers – Status, Certainty, Autonomy, Relatedness and Fairness – we can operate in a multicultural environment which at its core meets deep-down needs.
The power of VDI is that it offers us a framework of action and the specific communication strategies which at first can be practiced, and then refined and individualised over time by the unique mindset of the practitioner.
Personal Safety, Conflict Management and Physical Restraint Training and Advice from Sector Experts at Dynamis and Director of Training Gerard O’Dea.0:2:48