One of the first things we did in designing Conflict Management and Patient Experience training for the ED was we wanted to allow the staff to see that there are common patterns in confrontations, which reliably repeat themselves and can therefore be reliably prepared for. It’s so important for staff to know about what we … Continue reading Conflict Management in the Emergency Department: The Chain of Encounters(read more)
Personal Safety Training for Lone Workers
Improve the safety of your Lone Working staff teams.
You need the confidence and peace of mind to know your team is safe as they go out into your communities. We will teach them how to assess risk, have good safety habits and de-escalate risky situations, knowing that "if in doubt, get out".
Book a free Training Needs call now,
to get the right lone worker
training for your team.
Hospitals and Healthcare
Local Government & Citizen Services
Our Experience in Lone Worker Training
Our Lone Worker Training Course is designed to help your team to properly carry out and follow risk assessments in regard to their work. They will learn about Lone Worker Protection safe systems of work, including the best ways to use a lone worker alarm or lone worker safety device. We are specialists in personal safety skills and your team will learn systems for their own protection in the event of facing violence in public-facing roles.
Your staff will meet these Lone Worker Training Outcomes:
- The context of Lone Worker Personal Safety in your work environment.
- Health and Safety Implications of Lone Working Personal Safety – Safe Systems Of Work
- How to minimise the likelihood of an incident occurring in the community by detecting ‘Pre- Incident Indicators’
- How to recognise the cues prior to a person becoming very aggressive or violent
- Appropriate ways of using body language and subtle barrier signals to improve safety
- Verbal Defuse Strategies which de-escalate and reduce risk of violence.
- Time, Distance and Opportunity in relation to Exit/Escape route Proximity
- The rights, responsibilities and implications of using force to disengage or defend oneself.
- Decision-making under pressure and Fear Management techniques
- Understanding how to use Lone Worker Personal Safety Alert Devices most effectively.
Examples of teams we have helped:
Your teams carry out work in the community:
– need to visit people in their own homes at all times of the day or night
– sometimes visit low-income/high-crime areas where safety risk increases
– encounter customers who become angry, frustrated or distressed
– at times make a decision to leave a visit because of safety concerns
…so your teams are likely to describe scenarios where:
— the behaviour of non-customers at the visit cause them safety concerns
— the customer was acting strangely or gave them some anxiety
— the property itself presents with surprises after your lone worker enters
— new information comes to light once the visit is underway
Here are some teams we have helped with these issues:
- The Energy Saving Trust
- Edinburgh City Council Adult Social Work Dept
- Ovo Energy
- Peterborough City Council Children’s Social Work Dept
- London Borough of Hackney Enforcement Teams
- Black Horse Auto-Leasing
- Dundee City Council Neighbourhood Community Safety Wardens
- Dunedin Canmore Housing Officers and Arrears Officers
- Edinburgh City Council Domestic Violence and Criminal Justice
- Viewpoint Housing
- Dundee City Council Parking Warden
- Peterborough City Council Enforcement
- Asylum Accommodation and Support Services Contracts (AASC)
Your team learn in a scenario-driven way
Because of our unique training methodology which progresses understanding, decision-making and skills together and in-context, your team will learn skills and understanding about working alone, assessing risks and de-escalating situations which will more-easily transfer to your workplace and make it safer for everyone.
Your teams will model and practice appropriate verbal skills for preventing and de-escalating conflict.
Your team will develop their awareness of behaviour cues and the ways in which situations can trigger distress, anger or emotional disturbance.
De-Escalation Skills and Crisis Management
Your teams will explore the best ways to manage people who are in crisis, using verbal, non-verbal and behavioural skills to defuse situations.
Dynamic Risk Assessment
Your team will learn the importance of Risk-Assessment, both paper-based formal and doorstep-decisions based on intuition and experience.
Your team will be challenged to develop personal safety habits and perform robust, appropriate self-protection tactics in many different scenarios.
Grab a coffee and speak to our training advisor.
With over 15 years of experience working with clients, we are confident that we can gain an understanding of your issues, resources, timeframes and budget quickly and soon propose a training plan which fits your needs.
Organise Lone Worker Training Painlessly
Book your free training needs assessment.
Every organisation is unique and so you need a unique training course. Our free training needs assessment is a 30-minute process where we identify the risks your staff face and the training solutions you need.
We formulate a Bespoke Training Course.
Having understood the needs of your organisation we will create a bespoke training course tailored to your conflict flashpoints, issues and incident profile.
Your Staff experience relevant and beneficial training.
We will conduct your bespoke training course during which every moment is designed to be relevant and beneficial to your teams' safety in their work.
The power of evidence-based training
High Staff Engagement
Because of the immediate relevance your staff see in our course design and delivery, they are engaged, motivated and energised during and after the training.
Better Transfer to the Workplace
Because sessions are all driven by your own scenarios, issues and challenges with the people you meet in your work, it has immediate relevance and transfers directly to your day-to-day workplace.
"Time Well Spent"
Your teams get many, many opportunities to learn and practice their new skills during 'countless reps' of the target skills, actively learning in every session. There are no boring powerpoints!
Measurable Change Happens
With highly targeted new skills, your teams can make measurable changes to their interactions and truly realise your organisation's safety ethos, focussing on dignity and respect, safety and wellbeing.
Gerard O'Dea // Director of Training at Dynamis
Hi and thanks for visiting our webpage today.
In over 15 years of working with frontline staff who face difficult, distressed and dangerous behaviour, I have seen time and again how prepared staff can perform well and respond to challenging circumstances.
I became involved in this work because I saw the power of training and preparation in helping people to stay safe at work and to be more successful in working with their colleagues to create better outcomes.
I and my team of professional trainers now teach in over 200 training engagements every year around the UK and internationally for a wide variety of public-facing organisations just like yours.
We have sought out the best conflict management training content and the best learning methods in the world and bring them together for you and your team.
Join Over 3,000 Happy Customers
A very engaging Training course
“This was a very engaging Lone Worker Training course which really helped me to understand the dynamics of difficult and potentially dangerous situations. Thank you!”
Senior Engineer // OVO ENERGY
I feel more safe in the workplace
“Very knowledgeable on subject and able to translate to practice easily, using examples to illustrate points. Practical session very beneficial. Excellent course, will be recommending it to colleagues! Feel more safe in the workplace as now have strategies to put into place to ensure safety is not compromised”
Senior Social Worker // Children's Services
What our customers are saying:
enjoyable training experience
“High level of detail and enjoyable Lone Worker Training experience with personal worked experience of the content”
Customer Installation Engineer // KALUZA
Useful and Practical
“An excellent training day, useful and practical, and very well delivered by the speaker. Thanks for an enjoyable experience.”
Housing Officer // VIEWPOINT HOUSING
Our Partners and Accreditation
Member of The Institute of
Dynamis is a Quality Award Centre with the ICM, a recognised accrediting body in the U.K. for workplace training in the prevention and management of workplace violence.
European partner for Vistelar
Dynamis is the premier European Partner for Vistelar, a global consulting organisation covering training across the entire spectrum of human conflict.
Regional representative for 9 Attitudes behavioural tactics
Dynamis represents the 9 Attitudes system, a fully behavioural approach to self-protection and physical control which is based on the observable realities of physical confrontation.
When: Lone Worker Training is normally delivered over 1 Day on a date scheduled for your convenience
Who: up to 15 Lone Worker Personal Safety attendees are led by one Dynamis trainer
What Roles: Social Worker, Community Nurse, District Nurse, Speech and Language Therapist, Domestic Violence Worker, Housing Officer, Support Worker, Outreach Worker, Criminal Justice Worker, Community Podiatrist, Customer Service Representatives, and many other community-based roles.
Where: at your venue
How: Our trainers deliver this course using a mix of lecture/presentation, Q&A, physical practice and scenario rehearsal.
Why: ✓ Matched to your Lone Worker Training needs ✓ Led by Professional Trainers ✓ Legally Audited ✓ Fully Risk-Assessed ✓ Values Dignity and Respect ✓ Safeguards Client rights ✓ Offers Staff Practical Options ✓ Compliant with Government Regulations ✓ Value for Your Lone Worker Training Investment
“Very informative and enjoyable course, especially considering I had reservations about it beforehand,Learned a lot that I will be able to use both in my daily work situations and in my personal life” – Customer Service Officer
“An excellent training day, useful and practical, and very well delivered by the speaker. Thanks for an enjoyable experience.” – Housing Project Officer
“Very good training, as it covered all angles of personal safety. Good pace and really informative” – Scheme Manager
“The course has made me look at the safety practices I use daily, lots of points picked up regarding body language and speech used to de-fuse situations – very enjoyable and informative” – Housing Project Officer
“Really interesting, helped me realise how I can sometimes give off the wrong signals and unknowingly escalate the situation. Some useful tips, raised my awareness of personal safety.” – Anti-Social Behaviour Officer
“Easily the best course I have been on since starting with the council and before – 10 years ago! I cannot remember being on a better course – and I have been on many! Interesting, balanced between discussion and lecture and FUN! Thanks!” — Adult Care Social Worker
“I feel more confident and better informed. I experience aggression from my client group regularly and now I think I can approach it differently. Excellent approach, I had fun in the afternoon session!” — Criminal Justice Social worker
“Very knowledgeable on subject and able to translate to practice easily, using examples to illustrate points. Practical session very beneficial. Excellent course, will be recommending it to colleagues! Feel more safe in the workplace as now have strategies to put into place to ensure safety is not compromised” — Occupational Therapist
“This has been a fabulous course! Would like to learn more as it would help all aspects, both inside and outside of work” — Residential Worker
100% Satisfaction Guarantee
You are fully protected by our 100% Satisfaction-Guarantee. If you are not fully satisfied by the training we deliver for your team, just let us know and we'll send you a prompt refund.
Frequently Asked Questions
Where is the training carried out?
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Is Dynamis training Accredited?
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Is the training suitable for my staff and my context?
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There are specific things in the emergency department that trigger people off. Sometimes they don’t know things. Sometimes they’re afraid of things. They have anxiety, they have worries fears and so on that are all related to their medical issues as they come into the emergency department. In designing this training program, we had to … Continue reading Conflict Management in the Emergency Department: Empathy(read more)