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Utilities and Services – confidence that our people are doing the right thing during conflict management

https://vimeo.com/359546575/041e520e35 Confidence that our people are doing the right thing during conflict management. “My name is Jason Campbell. I’m a senior security leader with NiSource, a utility company that spreads across the Eastern seaboard. My...

Conflict Management and de-escalation for Improved Healthcare Outcomes with Patients and Visitors

Conflict Management – “we could be non-escalatory versus relying on de-escalation” Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that capacity....

Conflict Management for Public Services

Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of training and safety at the Milwaukee County Transit System. One of my peers wanted to learn more about it. She had some contacts with the Cudahy Police Department,...

Challenging Behaviour in Elderly Dementia Care: Bathing without the Bruises

Splish, Splash, Splosh – I just got Boshed! Care assistants and caregivers consistently find that bathing is one of those flashpoints that they have in terms of conflict and combative behavior with elderly residents in care, particularly those who may be...
Feedback on Personal Safety and Restraint in Managing Distressed Behaviour In Dementia Care

Feedback on Personal Safety and Restraint in Managing Distressed Behaviour In Dementia Care

How to Stay Safe and Keep your Clients Safe when working with Distressed Behaviours Our client for this ongoing training Safe Caring support package is a mid-sized care provider based in the south of England.  The organisation has multiple sites and supports...