February 10
Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant. He is the training director for Dynamis, a specialist in personal safety and violence reduction initiatives and the European Adviser for ‘Verbal Defense and Influence’, a global programme which addresses the spectrum of human conflict. www.dynamis.training
Gerard’s book on Lone Worker Personal Safety is available on Amazon Kindle and Paperback.
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ask, effective communication, five maxims, give context, give options, listen, non-escalation, personal safety, second chance, supportive atmosphere
Shoplifting is a persistent and growing problem for UK retailers. According to the British Retail Consortium’s annual retail crime survey, shoplifting incidents account for the most significant proportion of crimes against retailers. It’s essential for retail staff to handle suspected theft appropriately to protect the business, ensure their safety, and avoid potential legal issues such
Read MoreBuilding on a very successful run of training for police services all over the country, the SCENA team of Professor Chris Cushion and MD of Dynamis Gerard O’Dea have been introducing Authentic Scenario Based Training to NHS trainers in Scotland. The team delivered a 4-day SCENA CPD Trainer Development programme in January in a freezing
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