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Research shows that retailers are most concerned about:
- Violence against staff
- Theft by customers
- Verbal Abuse against staff
- Robbery
- Anti-Social Behaviour
“The biggest cause for concern in the report’s findings is the prevalence of violence and abuse against retailers and store colleagues. People working in convenience stores are most vulnerable to violence when they are being responsible members of their community by challenging shop thieves, enforcing age restrictions or refusing to serve intoxicated customers. Retail crime is not victimless – its impact on the people running, working in and using local shops is lasting, tangible and profound. Everyone connected with our sector, with law enforcement and with the treatment of offenders can play a part in tackling this problem” (ACS Crime Report 2019)
Managing Conflict and Violence Risk in Retail
Learning Outcomes:
An Evidence-Based Contextual Training Approach
With the help of academic colleagues at Loughborough University, we are continually developing enhanced learning design methodology which ensures that your training budget is spent on best-value activities. Our training is therefore:
EMOTIONALLY SAFE – delivered in a supportive environment where effort and engagement are rewarded and in which failure is seen as a necessary step towards mastery of target content.
CONTEXTUALISED TO WORKPLACE SCENARIOS – focuses on exploring the complete picture of the most common flashpoint scenarios which are familiar to your team’s experience of the workplace.
FULL-SPECTRUM OF APPROPRIATE RESPONSES – incorporates positional, non-verbal, verbal, emotional, mental and physical attitudes required for a successful, professional response.
PERFORMANCE-ORIENTED – your learners perform the target skills, often in the face of designed-in, desirable difficulties and receive immediate, objective feedback to improve their performance.
PRACTICE-BASED – your team are repeatedly faced with and engaged in work-like encounters and incidents on which their individual and team performance is assessed from multiple points-of-view.
TRAINING DELIVERY
The standout features of our training is that it is Practice-based and Performance-focussed – your teams will be up and moving in the training room, exploring scenarios and contexts which are relevant to their work and our training demands that they produce the words, behaviours and strategies in-vivo, in the classroom, so that they retain them better when they go back to their workplace.
You can see a video example of our conflict management training for a Winter Shelter / Homelessness Outreach team here: https://vimeo.com/363554520/
YOUR TRAINER: Dynamis is an Institute of Conflict Management-accredited Quality Award Centre #2201 for the provision of Prevention and Management of Workplace Violence training.
Our trainers have a minimum of the following:
- BTEC Level 3 PTTLLS Preparing to Teach for Lifelong Learning education qualification
- BTEC Level 3 Advanced Self-Defence Instructor Qualification
- BTEC Level 3 Conflict Management Qualification
Video from the Association of Convenience Stores:
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