Since January 2015 we have been collecting our feedback data through electronic surveys with all the attendees on our courses.  Rather than hand out the proverbial “happy sheet” at the end of a long training day, our training team send learners a survey to complete perhaps a day or a week after their course has been completed.

Because all the data is then collected electronically, we can monitor and gauge quality throughout the year and even produce an end-of-year quality report which highlights areas we can improve upon.

Here are the headline results from the analysis of feedback in 2015:

Bar Counters 2015

One interesting area where we saw variation was in the duration of courses.   About 76% of our attendees felt that the course they had attended was of the right duration.   About 5% felt the course was slightly too long, and about 17% felt that the course was slightly too short.   What this means is that mostly, we deliver the right amount of content in the right amount of time for most clients, and that from time to time we are under pressure to cover every last detail or answer every question.

Nevertheless, I am very encouraged!

For the vast majority of our learners we are delivering relevant information and tactics, comprehensively and with credibility while teaching a risk-laden topic safely and in a way which enables people to learn.

I will take these results into 2016 and strive to repeat them again this year, finding improvement where we can.

For now, I want to say thank you to all those managers, staff, trainers and baristas who support Dynamis as we continue on our mission.

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Gerard O’Dea is a conflict management, personal safety and physical interventions training consultant.  He is the training director for Dynamis, a specialist provider of personal safety and violence management programmes and the European Adviser for ‘Verbal Defense and Influence’, a global programme which addresses the spectrum of human conflict.


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