Reducing Hospital Violence – “we could be non-escalatory versus relying on de-escalation” Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that...
Conflict Management Training Enhances Officer Safety and Reduces Incidents and Complaints of Using Force “Hi, my name is Tom Poellot. I’m the Chief of Police in the Cudahy Police Department in Wisconsin. We chose Vistelar at the Cudahy Police Department...
Conflict Management Training for Public-Facing Staff “My name is Fran Musci. I’m manager of training and safety at the Milwaukee County Transit System. One of my peers wanted to learn more about it. She had some contacts with the Cudahy Police Department,...
Conflict Management Trainer Course We are delighted to announce that Vistelar Conflict Management Train-the-Trainer will be coming to the UK in December this year! This five-day conflict management trainer course certifies individuals as instructors for...
People behave badly because they are sick and under stress? Joel Lashley from Vistelar: Another myth that gets us in a lot of trouble in healthcare is the myth that people behave badly when they’re sick. Is that true? I’ve spent over 20 years working in...
Kill them with Kindness? Joel Lashley from Vistelar The things we do to make our environments more peaceful, and more therapeutic, and less compatible with violence, sometimes can work against us, and those are the myths that we want to explore. And the first myth I...
Violence is part of the job? Joel Lashley from Vistelar Another myth that gets us in so much trouble is the myth that violence is part of the job in health care. From a certain point of view, that’s absolutely true. I mean, health care providers are five to...
If I say something, it will make things worse? Joel Lashley from Vistelar If you’ve been a healthcare provider, you no doubt have heard someone say that “if I say something, it’ll make things worse.” As a matter of fact, you might be giving...
The Best Way to Start an Interaction Hello. My name is Katie Dill, and I’m a trainer with Vistelar. I have also had many careers during my lifetime. One, college athletics. Another one, I’ve worked in treatment facilities, and I’ve worked with...
The Treat People Right card Gary Klugiewicz here, Director of Training at Vistelar. Of all of the four Vistelar cards, my favorite one is the green card. It’s their treat people right card, because you use it for so many things. And one of the big things you do...
