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June 16, 2016

Conflict Management Training using the VDI method to find Resolution

We have been working with a national provider of homelessness outreach and support services to help their staff to manage the sometimes difficult, distressed or dangerous behaviour they encounter when working with their service users.   This video describes some of the conflict management strategies that we worked on with the teams recently, from the Verbal Defense and Influence model.

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Gerard O'Dea is the Director of Training for Dynamis. Training Advisor, Speaker, Author and Expert Witness on Personal Safety, Conflict Management and Physical Interventions, he is the European Advisor for Vistelar Conflict Management, a global programme focussing on the spectrum of human conflict.

Gerard O'Dea

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