Here is Vistelar Consultant Joel Lashley talking about some myths in healthcare, and in particular the belief that we need to present kindness at all times or minimise our recognition of intimidating or disrespectful behaviour in our healthcare facilities.
You will have your chance at the first-ever VDI Instructor Certification in the UK to be held at the end of 2016. Details and booking information here: https://www.eventbrite.com/e/verbal-defense-influence-surrey-england-uk-instructor-certification-tickets-20945531649
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