Healthcare Myth 2: If I Say Something It Will Make Things Worse

Silence always carries an uspoken message. When faced with disrespectful or threatening language, the silence of onlookers is loaded with meaning. Usually, their silence means they are afraid or unsure of what to do. Yet silence is usually how we answer anti-social and even threatening behavior in the public setting.

INTERESTED IN BECOMING A VDI INSTRUCTOR?

You will have your chance at the first-ever VDI Instructor Certification in the UK to be held at the end of 2016.  Details and booking information here: https://www.eventbrite.com/e/verbal-defense-influence-surrey-england-uk-instructor-certification-tickets-20945531649