We recently took the opportunity to review hundreds of feedback responses from a long-standing hospital security client who chose for their NHS Security Officer training in hospitals in various parts of the UK, since 2018. We have collated the feedback from individual NHS Security Officer training who worked with our trainers over the period, to
Our Director of Training, Gerard O’Dea, and Professor Chris Cushion worked with a number of experienced conflict and physical intervention trainers from NHS boards around Scotland to introduce them to the SCENA Scenario-Driven Training Approach in early March 2022. The team – already competently teaching a variety of approaches to tactics including Maybo, GSA, Functional
In looking at how to resolve conflict scenarios for the emergency department and the needs of the acute hospital staff teams, we made sure that staff were really successful in establishing initial contact with the people, by carefully Being Alert and Decisive – noticing things about the patient or their family, by addressing those visiting
Conflict Resolution across Cultures can be tricky! In our experiences deliveringconflict management courses in the UAE, Qatar and other GCC countries, we address issues of Conflict Resolution across Cultures. For example, the Arab communication style is known for containing exaggeration (through a fear of being ignored) over-assertion (through a fear of a point’s force being
As vehicles for our training content in Healthcare Communication for one Emergency Department team, I developed a set of common target scenarios from the information I gathered in talking with the management, the learning development team and the staff themselves. We worked through these Healthcare Communication scenarios in the training, ranging from easy scenarios, such
May 17, 2024
March 27, 2024
February 13, 2024
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