Conflict Management – “we could be non-escalatory versus relying on de-escalation”
Hi, I’m Jeff Mehring, the retired regional director of Safety and Security. I worked with Wheaton Franciscan Healthcare for over 35 years in that capacity. Oversaw eight hospitals and a number of other medical facilities.
I selected Vistelar way back in the 1980s actually when we were running into difficulties with how to talk with our patients and the other staff that we had to interact with; our nurses, our doctors, our technicians. We needed to have a comprehensive system that would allow us to not only talk with dignity and respect to our patients but to get everyone on the same page at the same time so that we were not creating conflict within the crisis that was taking place when they came to our medical facilities.
Once we implemented the training through Vistelar, it was very clear that situations we were dealing with were far less physical contact and more de-escalation. Our security interactions actually the numbers of those interactions went up significantly because we convinced individuals that we should be involved early on this situation when we could be non-escalatory versus relying on de-escalation. As a result, our contacts went up, but our physical interventions went down. That was really significant for us.
I believe this training is essential for other healthcare professionals and other individuals in industries that have conflict management situations. It takes everyone and puts them on the same page instantly. We talk the same way. We act the same way. We interact the same way. Individuals know who’s calling the shots, when to make the transitions, when to hand things over. As a result, we have situations that are now being resolved through de-escalation. We don’t have to fight anymore. We don’t have to argue anymore. It just makes sense and it makes sense to us fiscally and made sense policy-wise, and it made sense from us having to do the training and education throughout the years.
Conflict Management Training for your team: www.dynamis.training/conflict-management
Conflict Management Train-the-Trainer Courses: www.dynamis.training/vistelar